Hunter Truck is hiring! We are currently looking for a Technical Support Specialistto join our energetic and committed team members at our Corporate Office at our Butler, PA location. A family-owned authorized dealer of Peterbilt trucks, Hunter Truck has provided four generations of trucking solutions and an unparalleled commitment to personalized service, parts, and sales. A name that's been synonymous with reliability since 1938, we have a long-standing relationship with premium-quality truck producer, Peterbilt Motors, and operate locations across Pennsylvania, New York, New Jersey, and West Virginia.Our Mission is to build long term relationships by providing excellent products and service that reflect value, integrity, and teamwork. SUMMARY:The Technical Support Specialist is responsible for providing support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Respond to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job.EMPLOYMENT INFORMATION:
- Schedule: Full-time, Monday to Friday 12:00pm - 8:30pm
- Location: 480 Pittsburgh Road, Butler, PA 16002
HUNTER TRUCK OFFERS:
- Excellent growth and advancement opportunities
- Benefits in medical, dental, vision, life and disability insurance & more
- 401(k) Retirement Investments
- Incentive Plans
- Referral Bonus
- Paid Training
EDUCATION and/or EXPERIENCE
- Associate or Bachelor's degree in computer science, Information Systems and 0-2 years related experience.
- Experience with Microsoft operating systems and Office Suite of applications is preferred.
- Reasonable work or personal experience with computer related hardware or software.
CERTIFICATES, LICENSES, REGISTRATIONS
- Valid Driver's License required; must meet company insurability standards
ESSENTIAL DUTIES include the following. Other duties may be assigned.
- Apply knowledge in the maintenance and support of computer hardware, operating systems, and related software applications.
- Installs and supports all computer hardware, software, and peripheral equipment.
- Monitors the use of information system related equipment to verify that it is in accordance with the Policies and Procedures for Computer Use manual of the organization.
- Attend department meetings.
- Provide accurate and timely information of outstanding tasks and/or projects in the Task System.
- Provides daily log report of internal tasks (day-to-day support issues) accomplished to supervisor.
- Provide monthly status report of tasks and/or projects accomplished to supervisor.
- Participation in extended hour's coverage and pager/cell phone rotation for Emergency Technical Support
- Maintain a professional appearance.
- Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment
All candidate offers are subject to a pre-employment background check and drug screening. Interested in learning more about Hunter or our other openings visit www.huntertruck.com/careersand join our talent community. EQUAL OPPORTUNITY EMPLOYER