Job Title -Technical Support SpecialistLocation: Carson, CaliforniaTechnical Support Specialist - Carson, California The Technical Support Specialist position is responsible for receiving, recording, and reconciling customer / end user technical questions on use and implementation of computer products, in a timely and professional manner.JOB RESPONSIBILITIES:
- Answer incoming customer telephone calls in a courteous and professional manner
- Assist customers/end users with questions on product installation, usage, and implementation
- Respond to and investigate customer/end user inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
- Answer customer inquiries and provide appropriate technical and/or product-related information
- Rely on instructions and pre-established guidelines to perform the functions of the job
- Escalate complex inquiries
- Research and resolve customer complaints
- Obtain customer feedback information
- Effectively communicate customer issues and concerns to all applicable internal staff members
- Document all contacts, actions, and responses in helpdesk tracking system
- Organize and maintain a file system; correspondence, and other records
- Maintain working knowledge of products and/or services
- Prepare reports and correspondence, as needed
- Other tasks as assigned
What you need to be successful:
- Associate degree in information technology, computer science, or related field preferred
- 2 years of related technical support experience
- Excellent attendance
- Positive attitude
- Strong and consistent attention to detail
- Self-motivated with the ability to stay on task
- Team oriented
- Capable of comprehensive listening (understanding the message(s) that is being communicated)
- Proven customer service skills
- Experience training users of all levels to be proficient using computer-based applications
- Versatile, flexible, and a willingness to work within constantly changing priorities
- Proficient with a variety of desktop and internet applications
- Experience with cell phones, smart phones, tablets
- Hands-on experience installing/reinstalling operating systems and applications. This includes network, printer, and other driver software
- Must be familiar with common office automation applications (e.g., Microsoft Office, including Outlook, etc.)
- Knowledge of:
o Network structure, security, and functiono Network printer function and the ability to troubleshoot printing problemso VoIP phone functions and the ability to troubleshoot problemso Windows operating systems
o Effectively prioritize and execute tasks in a high-pressure environmento Develop a thorough understanding of company's IST products and services
o Communication skills, verbal and writteno Interpersonal skillso Organizational, problem-solving, and analytical skills Are you Interested?Share this job with friends and family and earn dollars with every successful hire.