Technical Support Specialist
: Job Details :

Akkodis is seeking aTechnical Support Specialist for a client in Costa Mesa, CA

Pay Range: $30-$34/HR.

Job Description:

Technical Support Operations Specialist

Location: Hybrid: 3 onsite and 2 remote

About Us:

Our proprietary software is a key component of our operations, though it is not widely known outside the industry. We are seeking a dedicated contractor to support our Technical Support team with various operational tasks.

Position Overview:

• We are looking for a Technical Support Operations Contractor to assist with the operational work involved in our Technical Support exercises.
• This role involves tracking ticket progress, ensuring timely responses to customers, closing tickets and inquiries on time, and running reports in SQL.
• The ideal candidate will be organized, detail-oriented, and capable of handling large amounts of data to support their coworkers effectively.

Key Responsibilities:

• Track and manage ticket progress to ensure timely responses and closures.

• Run reports using SQL Studio Manager (experience with SQL is a plus, but not required).

• Organize and analyze data to help team members focus on their tasks.

• Work closely with the team lead and other associates to support technical support operations.

• Maintain confidentiality and handle proprietary customer information with care.

Qualifications:

• Experience with SQL Studio Manager is a significant plus.

• Strong organizational skills and attention to detail.

• Ability to manage and analyze large datasets.

• Excellent communication skills and the ability to work collaboratively.

• Familiarity with alarm monitoring software or similar systems is beneficial but not required.

Education:

• Bachelor's Degree

If you are interested in this job in then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. . If you have questions about the position, please contact Pragya Jain at 408-###-#### or ...@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client