Location: Huntington,WV, USA
Details:
#NowHiring #TechnicalSupportTech
Job Title: Technical Support Tech III
Contract: 6 Months
Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India.
A Technical Support Tech III Job Virtually is currently available through Belcan. In this role you provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. If you are interested in this role, Apply Today!
Job Description:
KEY ROLE & RESPONSIBILITIES
Service Restoration: Deep-dive into and resolve technical issues allocated via our in-house ticketing system. Utilize various data sources and logs to identify hardware or software faults within the business group environment, including addressing robotics performance issues, server issues affecting robot navigation, and robotic station malfunctions. Collaboration: Collaborate with on-site robotics technicians and engineers, guiding their troubleshooting efforts, and partner with software development engineers who create the code that powers the robots, ensuring seamless integration and functionality across all systems. High Severity Calls: When critical issues affecting the customer experience occur, you will be directly involved, participating in live troubleshooting sessions via conference bridge, coordinating resolution efforts, and escalating as needed. Utilizing various data sources such as logs, dashboards, and data dumps, you will identify problematic components within the robotics infrastructure and develop mitigation plans. Process Improvement and Automation: Contribute to the continual improvement of our processes and procedures, participate in internal projects, and help make things better for our team and, in turn, our customers.
ABOUT THE TEAM This is a mature solutions-focused environment free of a KPI-centric focus. We provide remote technical support via tickets, phone, and chat mediums. We have a thorough internal training program and will provide onsite and remote mentors, as well as training at customer sites. Please note that as part of this role you will be expected to work a 5-day work week, with possible time over the weekend to ensure critical 24-hour global support coverage. While you are 'on call' for high severity events during your shift, unlike many technical support roles, our TSE role requires no out-of-hours on call!
Location: Remote
Keyword s: #Remotejobs; #TechnicalSupportTechjobs;
Start Date: Right Away
#ZR
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com