Technical Support Tier I
: Job Details :

Role: Tier I Customer and Store Support

Contract; 6-12 months

Office: Hybrid. 3 days onsite in Austin, TX

Schedule: TBD

• 5:30am- 2:00pm cst
• 7:30am-4:00pm cst
• 12pm-8:30pm cst
• You will have 2 days off in a row (ex. Tues/Wed off, Wed/Thurs off, Thurs/Fri off)

Payrate: $20.26/hr

NOT OPEN to C2C or Sponsorship

ABOUT THE ROLE:

This position is a 40-hour/week contract role responsible for providing tech support through phone and web portal requests. You will be responsible for taking calls, creating and managing detailed tickets, and following up on tickets for multiple retail locations throughout the country.

Responsibilities and expertise include:

• High school diploma
• 1+ years of call center or customer service experience
• Ability to speak to customer's level of expertise
• Effective verbal and written communication skills

2- 3 yrs. experience using and supporting:

• Service Now Ticketing Support
• MS Active Directory (AD)
• A+ Certification Preferred
• AWS Cloud Practitioner Preferred
• Microsoft Windows OS and the file structure
• Good knowledge Mac OS and the file structure
• Amazon Web Services (AWS)?knowledge and experience
• Advanced troubleshooting skills in a multi-user environment
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
• Proven skills in PC repair, troubleshooting, deployment, and liquidation

Willingness to work flexible shifts and scheduling including nights, weekends, holidays, and on-call.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.