Midea America Corp., is one of the world's largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion, and partnership with our teams. Midea America is a subsidiary of the Midea Group, a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are ranked #245 as a Fortune Global 500 company and offer one of the most comprehensive product portfolios in the industry.
We are seeking a skilled Technical Writer and Field Test Coordinator with a background in appliances such as dishwashers, water heaters, or similar products. In this dual-role position, you will create clear and precise technical documentation and coordinate field tests for our product lines. This role requires a hands-on, detail-oriented individual who can effectively communicate complex technical information to a variety of audiences and collaborate with cross-functional teams.
Essential Job Responsibilities
1. Technical Writing
- Develop, write, and edit manuals, installation guides, troubleshooting documents, and online help files for appliance products.
- Translate complex product specifications into easy-to-understand content for end users, technicians, and customer support teams.
- Maintain a consistent style and format across all documentation to ensure clarity and readability.
- Conduct research and interviews with subject matter experts to collect the necessary technical information.
2. Field Test Coordination
- Plan and oversee field tests for both new and existing appliances, including dishwashers, water heaters, and similar products, ensuring tests are executed accurately and effectively.
- Coordinate logistics, location, and materials needed for the tests.
- Coordinate with engineers, technicians, and external stakeholders to ensure field test protocols are followed.
- Track and document field test results and collaborate with the product team to incorporate feedback.
- Prepare reports and summaries on field test outcomes, detailing performance, safety, and user experience insights.
3. Data Management and Reporting
- Prepare detailed reports and summaries of field test outcomes, including data on performance metrics, any product failures or defects, and user feedback.
- Ensure all documentation related to field tests is complete, organized, and compliant with internal and external standards.
- Present findings to stakeholders, including engineers, designers, and management, in clear, actionable formats.
4. Collaboration and Communication
- Work closely with engineering, product development, and customer support teams to gather and verify technical details.
- Regularly communicate with cross-functional teams, keeping them informed of test progress, preliminary results, and any issues that arise.
- Participate in product review meetings and provide insights based on field test data and customer feedback.
- Act as a liaison between cross functional teams to ensure documentation reflects real-world product use and functionality.
Qualifications
- Bachelor's degree in Technical Writing, Communications, Engineering, or related field.
- 3+ years of experience in technical writing, preferably with consumer appliances or related products.
- Hands-on experience or familiarity with household appliances like dishwashers, water heaters, or similar devices.
- Knowledge of industry standards and safety protocols for appliances.
- Strong project management skills, with experience coordinating field tests or product evaluations.
- Exceptional written and verbal communication skills.
- Proficiency with documentation tools such as Adobe Illustrator, InDesign, FrameMaker, MS Office, and content management systems.
Midea America Corp, is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.