About Us:Forage is a mission-driven payments company that is helping merchants accept government benefits through a single, unified API. Today, over 42 million Americans receive government assistance (ex: Supplemental Nutrition Assistance Program, or SNAP) to buy groceries.Starting with enabling EBT SNAP online, Forage builds the financial infrastructure empowering merchants of all shapes and sizes to serve these shoppers online.We function as a hybrid organization, actively hiring across North America. While we embrace remote work, we prioritize candidates who can contribute from our San Francisco office.What we are looking for:We're looking for an experienced Technical Writer to lead documentation projects. Our technical writers don't just transcribe tech talks. They strive to produce use case-based documents and product walkthroughs aimed at consumption by both developers and non technical end users.Key job Responsibilities:
- Content creation for technical documentation
- Producing product overviews for a non-technical audience
- Producing developer facing integration guides
- Producing Onboarding guides
Basic Qualifications:
- Excellent written and verbal communication skills
- Knowledge of technical terminology
- Ability to communicate technical instructions to a non-technical audience
- Strong project management skills
- Strong cross-functional collaboration skills
- Ability to plan strategically
Preferred Qualifications:
- Experience documenting REST APIs and SDKs for developer tools company
- Experience at a Fintech API or SaaS company
- Familiarity with: GitHub, Postman, Open API Specification, YAML, JSON, Swift, Kotlin and Kdoc-style comments
- Bachelor's Degree or equivalent education and/or experience may be considered
Our Offer:
- As of 9/16/2024, if we hire you in San Francisco, your base salary would fall within the bands below. Please keep in mind that the equity portion of your offer is not included in these numbers and represents a significant part of your total compensation.
- Base Compensation
- Technical Writer: $80,000 - $120,000 a year
- Meaningful work that makes a positive impact on our society.
- Competitive compensation: salary, equity, and benefits.
- A remote-first work environment with opportunity for onsite meetings.
- A fun and caring environment that prioritizes transparency, growth, and ownership.
- A talented, diverse, high-achieving, and humble team with diverse backgrounds and viewpoints.
We aim to review every application within 72 hours of submission and provide feedback on each of your interviews within 48 hours of completion. If you don't hear from us, please reach out to your recruiter or ...@joinforage.com directly to get an update on your candidacy.