Technical WriterCanopy, South JordanAbout UsCanopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. Our goal is to help our clients unlock the firm they've always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. Click here to see why our clients love Canopy.Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!The OpportunityWe're looking for a Technical Writer to join our team! In this role, you'll be responsible for updating and maintaining our knowledge base (KB), as well as developing content that serves and empowers our client community. You'll collaborate with various departments, ensuring our documentation is clear, comprehensive, and up-to-date. We're seeking someone who thrives in a dynamic environment, is comfortable working with ambiguity, and is excited about the opportunity to help shape and grow our content from the ground up. If you're detail-oriented, love problem-solving, and have a passion for clear communication, we'd love to hear from you!This is a hybrid position in South Jordan, Utah (M, W, F in-office).What you'll do:
- Own and maintain the Customer Knowledge Base: Be responsible for creating, organizing, and regularly updating the content to ensure it reflects current features, processes, and best practices.
- Create new content: Develop clear and comprehensive how-to guides, troubleshooting articles, FAQs, and feature overviews that help our clients get the most out of the product.
- Collaborate with teams: Work closely with product, support, marketing, and customer success teams to ensure technical content is accurate, relevant, and aligned with the company's messaging and goals.
- Be the voice of clarity: Ensure all documentation is written in a user-friendly tone, balancing technical accuracy with approachable language to support users of all skill levels.
- Help build out future community content: Collaborate with the Community Manager and other stakeholders to create educational resources, onboarding materials, and community-driven content for our upcoming client community.
- Keep documentation organized and accessible: Ensure content is structured logically and easily searchable for users, updating tagging and categorization as needed.
- Track content performance: Use analytics tools to monitor how users engage with documentation and make data-driven improvements to enhance usability and relevance.
- Respond to customer feedback: Review feedback on articles and make updates based on client needs, ensuring documentation is continuously improved and refined.
- Stay up-to-date on product developments: Continuously track product updates and new features, working proactively to document changes and create content that reflects the latest product capabilities.
- Collaborate on internal enablement: Support internal teams by creating technical reference materials and quick-start guides for sales and support teams to use when working with clients.
- Ensure consistency across channels: Align documentation with other customer-facing content to ensure a consistent voice and message across knowledge base articles, tutorials, community posts, and other educational materials.
The skills you'll need:
- 2+ years of Technical Writing experience
- 1-2+ years of SaaS industry experience
- Ownership mindset
- Project management skills
- Attention to detail
- Self-starter
- Adaptability in a fast-paced environment
- Collaborative mindset
- Analytical and research skills
- Positive attitude
- Excellent communication skills in English
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.Why You Want to Work Here: Flexible Paid Time Off - that you're actually encouraged to use plus 10 company holidays! Health Benefits - including Medical, Dental, and Vision and an HSA Match. Canopy covers Medical premiums at 100% for Employees only. 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting. Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP). Paid New Parent Leave & Birthing Parent Leave - so you're able to care for your little ones.? Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage. Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians! Company Events - including monthly company-wide meetings, summer parties, and more. DEIB Committee - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more. Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We've got you covered. Our Values:We approach our work every day with a few things in mind: Own - we own this place! We focus on outcomes, holding ourselves & each other accountable. Win - we win by delighting our customers with the very best products and services. Do Good - we work hard to be good people! Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.To learn more about us & our values, click here.Interviewing @ Canopy:We know application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it's a mutual fit!
- 20 minute phone call with the People Team
- 45-60 minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call. Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews-our hiring teams will always make sure to save time for questions at the end! Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.