Technician- Bay Area, MD
: Job Details :

At Invisible Fence Brand we are every bit as passionate about the well-being of pets today as we were when our founder created the world's first dog fence. It's that commitment that keeps us going and growing. It is in the way we continue to pioneer powerful, industry-changing pet solutions,. It is in the way of our ongoing Shelter to Forever Home Program. It is in the way we provide expert care to you and your pet from your neighborhood Invisible Fence Brand dealer. Most of all, it is our commitment in the worry-free way you enjoy your pet's companionship. The way we look at it, nothing could be more revolutionary-or more wag-worthy-than that! When it comes to improving the lives of pets and their people, it's never a job. It's a labor of love.Summary of Position:Installs and services Invisible Fence Brand Pet Solutions at customer's homes using basic machinery, working with and training customers and pets, while following all company standards and procedures.Responsibilities:Install Invisible Fence Brand pet solutions each day.Setup, operate and maintain all assigned installation equipment.Maintain in good working order and cleanliness of all company vehicles and equipment assigned to Field Technician and report to General Manager (GM) or Field Operations Manager (FOM) is issue that require additional maintenance.Provide service for all Invisible Fence Brand solutions.Effectively train pets to Invisible Fence Brand solutions.Provide superior customer service byHelping design and confirm solution layouts with customer.Return calls to the office regarding any customer concerns immediately.Solicit and collect customer referrals and endorsement letters.Maintain customers' home by providing a clean and neat installation/serviceAlways leaving the customers' home in a better conditionConsistently deliver friendly, positive and professional service at all times including travel times to jobs to include professional driving habits.Offer and sell additional solutions to consumers.Maintain Ambassador status for Invisible Fence Brand by actively generating referrals, leads and appointments with every customer contact.Collect all necessary paperwork and submit to RGM, GM or FOM in a timely manner.Collect all payments by submitting to Field Tech Support (FTS) or through Blue Rover, prior to leave client's homeReport all serial numbers of products used during visits to FTS prior to leaving client's homeMaintain proper inventory and stocking of products for service vehicles.Report any issues to customer and RGM, GM or FOM.Maintain proper documentation of all notes for customer visits and issues, including entering notes promptly when job concludes.Other job duties as assignedAccountabilities:Following Invisible Fence Brand and RSC company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions and sales/service contracts.Exceed standard customer satisfaction levels by resolving customer issues by taking personal ownership of the situation and creating a win-win-win solution, return customer calls as soon as the message is received, champions timely follow-up service for the customer, solicits and receives customer referrals and endorsement letters, follows-up on free battery plans for customers to ensure they are awarded for applicable referrals and always delivers friendly and professional service to all customersAnnual certification for Perfect Start Plus pet trainingSubmit customer reports and notes to RGM, GM or FOM and submit SGLs, upsells and Google ReviewsReport to RGM or GM any vehicle maintenance issue that may require additional maintenanceProfessional appearance and demeanorRegular and predictable attendance is requiredRelationships:Reports directly to the General Manager or Regional General ManagerWorks with Customers, IFB FTS to schedule appointments, FOMs and GM/RGM.Consistently sets high standards with the Company Owned Dealerships (COD) associates to develop and enhance customerJob RequirementsQualifications:High school diploma or equivalent1 Year of Customer Service ExperienceValid driver's license, clear driving record and driving skills.Outstanding verbal, written and listening communications skills, including the ability to communicate with all levels of management, staff and customersAbility to perform well under pressure and time constraints and solve practical problems and deal with a variety of variables in situations where only limited standardization exists while maintaining a professional demeanor. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.Ability to read, write, speak, interpret English and effectively communicate sales or training requirements with customers accurately.Technical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes.Ability to sit, stand, and walk on a regular basis. Installation Technician may occasionally be required to climb, balance, stoop, kneel, crouch or crawl to provide training and technician services.Results oriented with a strong sense of ownership and high level of professionalismWell groomed and maintain continued professional appearance and demeanorWork environment for Installation Technician may include exposure to outside weather conditions; wet and/or humid conditions, extreme cold or heat.Installation Technician will be required to spend time traveling in provided vehicle to customers' homes and must interact with customers and their pets with a risk of injury from working with pets to include, but not limited to bites, scratches, etc.Exceed standard customer satisfaction levelsPhysical Activities:LiftCarryHand Movement: Simple Grasping, Fine Manipulation, Use of Machinery-CF3000, Steering Wheel, Trencher, Repetitive Hand MotionsEnvironment: Exposure to heat, cold, and outdoor settings for 5+ hours per dayHours:Must be available to service the customer and take appointments between the hours of 8a-6pm Monday - Saturday, with last appointment availability starting at 6pm on a rotating schedule, 5 day work week including weekends if your rotation shift falls on a weekend.Must be available to work 2-3 Saturdays per month (50% Saturdays per month).To learn more about PetSafe Brand and Invisible Fence Brand, our history, culture and community involvement, please visit www.RadioSystemsCorporation.com