What we offer:
- Work-life balance.
- Career advancement opportunities.
- Great manager and/or team.
- Compelling work culture and company values.
- Sense of purpose and employee appreciation.
- Support & Stability & Technology
- Training
Hotside Service TechnicianLocated in our Springfield, IL facility and reporting to the Service Manager our Hotside Service Technician is responsible for performing fieldwork in the installation, maintenance, modification, service, and repair of commercial food service equipment. (REFRIGERATION EXPERIENCE IS A PLUS)To be successful in this role, customer satisfaction, safety and comfort should be your top priority. In addition, the Commercial FSE Technician must be patient and have excellent organizational and troubleshooting skills. This may also include assisting with customers' questions.Responsibilities:
- Provides the highest level of customer service, technical ability, and quality to our customers
- Installs, trouble shoots, repairs, and calibrates commercial food equipment
- Performs preventative maintenance and makes recommendations regarding parts changes or system overhaul
- Observes additional maintenance needs requiring attention and reports those to the appropriate supervisor.
- Reports safety concerns to immediate Field Supervisor, Service Coordinator/Dispatcher or Service Manager
- Consults with customers regarding problems or issues discovered while servicing their equipment
- Obtains and records work ticket(s) and communicates to vendor(s) an appropriate purchase order number when purchasing job-related parts and supplies
- Travels to job sites in assigned service areas and works with Service Coordinator/Dispatcher to ensure schedule is maintained and delays are properly communicated to customers
- Assists in evaluating new and existing customer accounts
- Coordinates scheduled start and stop time with Service Coordinator/Dispatcher
- Uploads each electronic work order before moving to the next assignment
- Organizes all work details (work performed, service recommendations, parts used, etc.) and completes an accurate work order for billing and payroll purposes
- Ensures that all manual and electronic work orders, along with misc. paperwork/receipts is submitted at the completion of each day's work
- Works closely with the assigned Service Coordinator/Dispatcher to make sure customers' needs are being fulfilled to their expectation and in a timely manner
- Maintains good working order of company vehicle, including cleaning and organizing,
- Diagnoses diverse service issues, obtains any replacement parts, repairs systems to manufacturer's recommendations, and be able to fully explain what the issue is and what is needed to correct it to the Client.
- Participates in company-provided training opportunities and attends technical classes and seminars necessary to maintain current level of knowledge in with the electrical, electronic, and mechanical and safety within the commercial food equipment industry
- Identifies and reports potential opportunities for additional business
- Must be able to deliver high level of customer service on a consistent basis
- Participates in safety training and adheres to all safety policies and procedures
- Other duties, as assigned
Qualifications:
- Valid driver's license and clean driving record
- Strong interpersonal and communication skills, both written and oral
- Must be able to work some limited overtime, as needed
- Must be willing to travel to assigned Client sites
- Must be able to install parts on jobs that have been previously diagnosed
- Must be able to work with any technician in the department
- Must be able to troubleshoot some of the equipment the department services
- Must be able to install parts on equipment the department works on
- Must be willing to work toward being able to install foodservice equipment without assistance
- Must be able to perform some limited-on call duty in rotation with your department
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.This position is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand, as necessary. Work EnvironmentThis job operates in both an office and a field environment. Must be able to sit and/or stand for extended periods of time. Reasonable AccommodationReasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company's business operations. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee understands the above job description and agrees to comply with and be subject to its conditions. Employee further agrees this job description does not alter his/her at-will employment status. Employee understands that the Company reserves the right to delegate, remove, expand or change any and all responsibilities. Employee acknowledges that he/she can fulfill the above duties with or without reasonable accommodation.