Description:
Summary/Objective:
The Technician is responsible for performing repair and service on customer and dealership vehicles within management's guidelines for productivity, safety and efficiency.
Essential Job Functions:
- Review vehicle history and any factory bulletins that apply to vehicle make and model, paying special attention to outstanding campaigns.
- Complete system diagnostics and automotive trouble shooting and testing
- Report required vehicle work to management for approval.
- Make notes regarding proposed and additional work on hard copy or technician terminal.
- Upon repair authorization, request necessary parts from the parts department and return any parts that have been requested to be saved by the customer or factory.
- Help team members with customer retention and provide daily status report.
- Perform various vehicle repairs after approval and receipt of parts.
- Test drive vehicles as necessary to diagnose and verify repair.
- Inform dispatcher, advisor, team leader or electronic technician terminal of job completion and make any final notes regarding recommended work.
- Keep informed of all safety guidelines of management and other agencies, especially disposal of hazardous waste.
- Participate in continuing education and maintain training and/or certification records.
- Keep work areas clean and maintain good condition of personal and shop tools.
- Other duties as assigned by management.
Requirements:
Knowledge, Skills and Ability Requirements:
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal - Listens to others without interrupting.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
- Dependability - Completes tasks on time or notifies appropriate person with an alternate plan.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Language Ability - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Math Ability - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Preferred Education/Experience:
One year certificate from college, technical school or factory apprentice program; or three to six months related experience and/or training; or equivalent combination of education and experience.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to work near moving mechanical parts; fumes or airborne particles; outdoor weather conditions and risk of electrical shock. The employee is frequently exposed to extreme cold (non-weather) and extreme heat (non-weather). The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places and toxic or caustic chemicals.
The noise level in the work environment is usually very loud.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include Close vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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