Technology Analyst
: Job Details :

Company Overview: Barnhill Contracting Companys success is built on the values, principles and vision of the man Robert E. Barnhill, Sr. whose name we proudly bear. Robert Barnhill built this company on a foundational belief that there is power in people. He was a motivator. A hard worker. A leader of leaders. His passion for people and his firm belief in the Golden Rule treating others as you want to be treated still drive us today. We are firm, flexible and honest. We do the right thing, every single time. We empower our leaders in the field to be decision makers. We are easy to work with a core philosophy that is both intentional and deliberate. One that requires discipline. Grit. All of these qualities, along with our founders vision, have helped grow Barnhill Contracting Company into one of the Southeasts leading contractors. Our success is built from the dedicated service of each and every one of our employees. Construction is hard work long hours and immense pressure to meet critical deadlines and we are proud to employ the most talented group of people in the industry. When you join the Barnhill team, you become part of the Barnhill Family. Job Description: The Technology Analyst will be the first point of contact for all new users as well as users experiencing technical issues. This person is responsible for providing prompt and effective solutions to ensure smooth and efficient operation of IT services. The ideal candidate will have a commitment to effectively supporting our team, strong background in IT systems, excellent problem-solving skills, and the ability to work collaboratively across departments. A typical day might include the resolution of individual computer issues, onboarding a new team member, debugging software application problems, researching emerging technologies or attending training sessions for new/existing technologies. This position is multi-faceted and different challenges may arise each day. Over time this position may become the local expert on several technologies in use at the organization. Job Duties & Responsibilities: Customer Service: Maintain a high level of customer service by understanding and addressing user needs effectively and timely. Document and track all user interactions, issues, and resolutions in the helpdesk system. Follow up with users to ensure their issues are resolved satisfactorily. Technical Support and Maintenance: Provide technical support and troubleshooting for hardware, software, and network issues. Maintain and update IT systems and applications. Provide first-level technical support to end-users via phone, email, or in-person Diagnose and resolve hardware, software, and network-related issues. Escalate complex problems to higher-level support as needed. Ensure system security and data integrity. System Administration: Assist in setting up and configuring new hardware and software for end-users. Perform routine maintenance and updates on user devices and systems. Support user account management, including password resets and access permissions. Knowledge Management: Contribute to the creation and maintenance of helpdesk documentation, including FAQs and troubleshooting guides. Stay updated with the latest IT trends and technologies to provide effective support. Team Collaboration: Work closely with other IT team members to share knowledge and resolve issues. Participate in team meetings and contribute to the continuous improvement of IT support processes. Training and Development: Provide training and support to end-users on new systems and technologies. Develop training materials and documentation. Stay updated on the latest technology trends and advancements. Minimum Qualifications & Training: High school degree or equivalent training and work experience required. Associate or bachelors degree or an equivalent combination of work and experience preferred. Proven experience as a Technology Analyst, IT Analyst, or similar role. Strong knowledge of IT systems, networks, and applications. Working knowledge of company network architecture and components Working knowledge of Active Directory, Entra Identity Management and Microsoft 365 Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Relevant certifications (e.g., CompTIA A+, ITIL, PMP) are a plus. Preferred Skills: Excellent customer service skills. Ability to understand and navigate complex policies within Intune and Active Directory. Engineering experience with Windows 10 and 11. Strong verbal and written communication skills. Experience with cloud platforms (e.g., Azure, AWS). Knowledge of cybersecurity principles and practices. Experience in a hybrid IT environment. Behavioral Requirements: Daily commitment to Barnhills values: Commitment individual ownership to achieve team success Family sense of belonging Integrity uncompromising character that earns trust and respect Learning and development investing in employees to enable their long-term success. Diversity open and adaptable to a changing world. Working Conditions: Office environment with occasional travel to other company locations. May require working outside regular business hours to address critical issues or project deadlines. What We Offer: Choice of Health Insurance options (BCBSNC) Dental Vision Short Term Disability Insurance Long Term Disability Insurance Life Insurance Paid Time Off Holiday Pay Weather Related Pay 401(k) and Profit Sharing CareOne (EAP) Corporate Chaplains of America Barnhill Contracting Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.