Location: Chandler,AZ, USA
Job Description: In this contingent resource assignment, you may: Consult on or participate in moderately complex initiatives and deliverables within Technology Operations and contribute to large-scale planning related to Technology Operations deliverables. Review and analyze moderately complex Technology Operations challenges that require an in-depth evaluation of variable factors. Contribute to the resolution of moderately complex issues and consult with others to meet Technology Operations deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements. Collaborate with client personnel in Technology Operations. Required Qualifications: 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. Comments for Suppliers (Use this area to provide any additional comments to all suppliers. For example, any specific skills to prioritize when looking for profiles.: The Telecom Expert will be responsible for creating, maintaining, updating, and planning strategic roadmaps for our internal voice infrastructure. This role will oversee the transition from our current Genesys platform to a new CCaaS (Contact Center as a Service) solution. The ideal candidate will have extensive experience in telecom systems, strategic planning, and project management. • Strategic Planning: Develop and maintain strategic roadmaps for the internal voice infrastructure, ensuring alignment with business goals and technological advancements. Design and develop IVR menus, call flows, and voice prompts to ensure seamless customer interactions. • Transition Management: Lead the transition from Genesys to a CCaaS platform, ensuring minimal disruption to service and optimal performance. Lead continuous improvement and tools integration efforts to optimize telecom solutions within an IT ServiceDesk structure. EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.