Location: Cleveland,WI, USA
Technology/Help Desk (Student Help/Federal Work Study)
Employment Type temporary/limited term
Location Cleveland, WI
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# of Weeks:
School year
Hours per week:
15-20 hours per week
Work Schedule Days:
Monday, Tuesday, Wednesday, Thursday, Friday
Schedule:
15-20 hours per week, and additional hours available during summer break.
Reports To:
Chief Information Officer
Recruitment Group:
Student
Multiple Locations - See job description for more details:
No
Closing Date:
Salary Expectation:
$13.00 per hour
LAKESHORE'S MISSION:
Transform individuals to strengthen our communities through innovative and accessible learning.
SHIFT: Monday-Friday | Flexible schedule | Some evenings required | Summer hours will vary
LOCATION: Lakeshore College - Cleveland, Wisconsin
POSITION SUMMARY: Responsible for providing support within Technology Services.
REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):
(100%) Help Desk Support
* Duties to include, but not limited to; provide Tier I support at the Help Desk, assist with equipment placement, asset management, and inventory documentation.
* Assist with departmental upkeep and organization.
* Help users with basic computer and software problems.
* Assist with equipment setup for college events.
* Serve as first point of contact for staff, students, and instructors seeking technical assistance with software and hardware related issues over the phone, email, or in person.
* Support daily operations in the classrooms and meeting rooms, including connections to remote sites.
* Utilize the Help Desk ticketing system to document issues, provide troubleshooting, and resolutions.
* Work with staff and students to provide exceptional customer service to end users. Other duties as assigned.
EDUCATION AND EXPERIENCE:
* High school diploma or equivalent. Student must be active and enrolled in a minimum of 6 credits per semester and/or enrolled in an academic program at Lakeshore. Prefer a first-year student.
* Prior customer service and/or computer support experience preferred but not required.
CERTIFICATIONS, LICENSURE, REGISTRATION:
* None
KNOWLEDGE, SKILLS, AND ABILITIES:
KNOWLEDGE:
* Knowledge of Lakeshore's mission, vision, and strategic direction.
SKILLS:
* Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.)
* Excellent written and verbal communication skills.
* Strong organizational and time-management skills.
* Effective interpersonal skills and customer service skills.
* Strong critical thinking and problem-solving skills.
ABILITIES:
* Adapt quickly to new and changing technology.
* Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
* Work independently, as part of a team and/or with minimal supervision.
* Present self in a professional, ethical, and respectful manner at all times.
* Use discretion and maintain a high level of confidentiality.
* Prioritize and manage multiple projects or tasks, maintaining deadlines.
* Establish and maintain effective working relationships and relate successfully with staff, students and people of diverse cultural, social, or educational backgrounds.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
* While performing the duties of this job, the employee is regularly required to sit and talk or hear.
* The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
* The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
* The employee must occasionally lift and/or move up to 25 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
* Work environment may require multi-tasking.
* The noise level in the work environment is usually moderate.
CONDITION(S) OF EMPLOYMENT:
* Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.
* Student success always comes first, and it is expected that the student maintains average grades while employed. Failure to do so may result in their student help position being discontinued.
* Student must be active and enrolled in a minimum of 6 credits per semester and/or enrolled in an academic program.
This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.
LakeshoreProud
Lakeshore Technical College does not discriminate on the basis of race, creed, color, national origin, ancestry, religion, sex, disability, age, sexual orientation, genetic testing, lack of English skills, arrest or conviction record, political affiliation, veteran status, parental status, marital status, pregnancy or other protected categories, in its services, employment, programs, and/or educational programs and activities, including but not limited to admissions, access and participation. The college attempts to be in compliance with all federal laws including but not limited to Title IX & section 504. Inquiries regarding nondiscrimination policies are handled by the executive director of human resources/affirmative action officer, 1290 North Avenue, Cleveland WI 53015, phone 920.###.#### or 888.###.####, ext. 1139.
Lakeshore Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs or activities. Persons requiring accommodation to access the college's programs, services, and/or employment should call LTC at 920.###.#### or 888. Go To LTC (888.###.####), or TTY 711.
Website: WWW.GOTOLTC.EDU | Telephone: 1-888-GOTOLTC
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