Tech Ops Support Specialist
Hybrid San Antonio, TX
**US Citizenship Required**
We are looking for a a Technology Operations Support Specialist to join a project working with the Department of Education based out of San Antonio, TX. This role will allow you to have a part in streamlining operation processes while working with AWS and Linux!
Job Description
Carries out moderately complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
- Help us streamline our operations processes.
- Monitor system performance and troubleshoot issues to ensure high availability.
- Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
- Automate tasks using scripting languages (e.g., Bash, Python).
- Document processes, procedures, and system configurations. Stay current with industry trends and emerging technologies to continuously improve practices.
- To be current with industry trends and emerging technologies to continuously improve practices. Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
- Performs root cause analysis, diagnostics, and monitoring on various production systems.
- Identifies opportunities for process improvements and works with team members to implement efficiencies.
- Effectively creates and maintains relevant systems documentation and user guides.
- Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases.
- Creates and reviews technical systems recovery plans to reduce down time if a system outage were to occur.
- Reviews the problem management register and identifies actions.
Minimum Qualifications
- Bachelors Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
- 4-6 years of experience in information technology, systems administration or other IT related field.
Other Job Specific Skills
- Strong understanding of Python frameworks and Ansible. Document processes, procedures, and system configurations.
- Experience with the following tools:
- AWS
- Ansible
- Linux
- Python
- Red Hat Openshift
- Applies standard methodology, techniques, procedures and criteria.
- Ability to analyze, troubleshoot and resolve more complex system hardware, software or networking related problems.
- Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
- Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
- Exceptional customer service skills.
- Experience with the following will be a plus:
- Splunk or similar tool
- Dynatrace or similar tool
- Atlassian Stack like Jira, confluence etc