This position is for the full academic year, open only to enrolled upperclassmen. Freshmen are not eligible to apply for this position.This position is one of a six member team. Expected hours of work per week: 10-20Work Location & Hours:
- Mills Hall 110 / 8am - 10pm Monday - Friday
- Some hours may be offered on Saturday if assisting with special projects.
- Work is to be done in Mills 110 unless otherwise directed.
Qualifications for Position:
- Technical troubleshooting skills
- High motivation to provide excellence in customer support
- Personable, willing to learn, punctual
- Basic knowledge of Microsoft Office Suite including Word, Excel, and PowerPoint
- Basic knowledge of Google Mail, Calendar, Contacts, Drive, Sheets, Docs, and Slides
Expected Duties and Responsibilities:
- Perform tier 1 tech support including answering the phone and logging support tickets
- Act as the departmental receptionist, greeting people who enter the office and answering their questions
- Act as an administrative assistant for the department (i.e. general office duties such as typing, filing, checking mail, etc.).
- Help faculty, staff, and students connect Wi-Fi devices to the campus network
- Reset student passwords as needed
- Add paper allotment to student accounts as requested
- Refill paper and toner in public printers across campus
- Assist in updating/enhancing the tier one support handbook (e.g. adding solutions you discover for common problems)
- Assist in receiving and inventorying computers/supplies/parts
- Assist with reports related to tech support tickets needing escalation, support request closures and satisfaction surveys.
- Test applications used on campus and give feedback as requested
- Fulfill other duties as assigned by the Chief Information Officer
Work Habits (with the alignment of Core Values)The College asks from its staff members the following fundamental work habits:
- Do good work. (Service, Diligence, Faithfulness)
- Take ownership of your job. (Selflessness, Diligence, Resourcefulness, Enterprising, Creative)
- Be punctual. (Service, Diligence, Integrity, Faithfulness)
- Dress professionally and appropriately for your job. (Humility)
- Make suggestions when appropriate. (Resourcefulness, Enterprising, and Creative)
- Communicate openly and honestly. Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure. (Integrity, Faithfulness)
- Attend chapel services at least once per week, on average. (Integrity, Faithfulness)
Competencies: Must be a Covenant student.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.Physical DemandsSitting: Remaining in the seated positionLifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly