Technology Support Manager
: Job Details :

We invite you to review our current professional staff openings to learn about the opportunities available across the firm.About UsSkadden, Arps, Slate, Meagher & Flom LLP (Skadden) has forged a reputation as one of the most prestigious law firms in the world. By relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are recognized as a global powerhouse for complex transactions, litigation/controversy issues, and regulatory matters, as well as for the open, collaborative relationships we build with clients. Our attorneys, who reflect diverse backgrounds and perspectives, collaborate seamlessly across 50-plus practices and 21 offices in the world's major financial centers.The OpportunityWe are seeking a Technology Support Manager to join our Firm. Within this position, you will be responsible for managing the technology oversight for the office's daily activities as well as managing absences, timekeeping, and the distribution of daily tasks. This position will be based in our New York office and has an in-office working schedule.This role is fully in-office. Please note that the Firm will not sponsor applicants for work visas for this position.As a Technology Support Manager you will:Manage the technology oversight for the office's daily activities as well as managing absences, timekeeping, and the distribution of daily tasks. This role will ensure a consistent, timely, and high-quality level of technology support for the office. Responsibilities include assisting with the planning, staffing, and implementation of technology projects in conjunction with the Regional Technology Manager and the White Plains engineers, along with budget management. You will assist with maintaining hardware and software inventories for the office. You will assist with the implementation and action of the firm's technology policies for the office. This position will act as a liaison between departments for all technology needs.:Develops, implements, and manages operational standards and escalation procedures to ensure service levels are maintained at a consistent level.Sets department goals in relation to areas of responsibility; assesses department needs and makes recommendations as appropriate.Ensures a consistent and high level of customer service and responsiveness among the Technology department.Assists in overseeing and ensuring proper maintenance and day-to-day operation of all department functions.Maintains accurate records of inventory and updates and communicates to appropriate departments the schedule of equipment replacements.Ensures the security of the Firm's systems through awareness and training of Technology staff.Participates in the interviewing, selection, and training process in coordination with Human Resources.Consults with the Office Administrator and Human Resources regarding employment issues and policy and procedural changes.Implements and upholds department and Firm policies and procedures.Establishes and maintains effective working relationships with clients, attorneys, staff, and inter-departmental relationships.Negotiates contracts and maintains relationships with local vendors in liaison with the Regional Technology Support Manager and the Assistant Director of Technology Support.Prepares annual Technology budgets in coordination with the Office Administrator, Accounts Department, the Regional Technology Support Manager, and the Assistant Director of Technology Support.Responsible for the assessment and purchasing of local hardware, software, and other IT supplies within established budgets in liaison with the Regional Technology Support Manager. Maintains all local assets responsibly.Participates, as required, on Firm Technology committees relating to global standards.Performs daily tasks in line with the Technology analyst position as required.Ensures current knowledge of firm policies and practices for staff, current knowledge of industry trends, and continued professional development for staff.Coordinates and oversees department projects, day-to-day operations, and long-range plans.Monitors time, attendance, overtime, and expense reports to ensure accuracy and compliance with firm policies.Effectively utilizes the Firm's performance management process to communicate performance expectations, monitor performance, coach employees, and manage unsatisfactory performance.Oversees employees' work performance and provides guidance in the resolution of problems.Initiates disciplinary procedures in collaboration with the Human Resources Department.Recommends guidelines and practices to promote efficiency, effectiveness, excellent customer service and improved employee relations, in alignment with the Firm's Core Values.Develops and communicates departmental guidelines and procedures.Ensures accurate and timely responses to requests for departmental services.Engages in strategic (i.e., long-range) planning by developing departmental goals and supporting objectives for assigned department(s).Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others.Manages Firm resources responsibly.Complies with and understands Firm operation, policies, and procedures.Performs other related duties as assigned.QualificationsAbility to administer Firm policies and procedures with regard to Skadnet desktop applications.Thorough knowledge of computer networks, hardware, and software.Thorough knowledge of standard Skadden applications.Ability to provide in-depth analysis of various software applications.Current knowledge of industry best practices, trends, and techniques.Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems.Knowledge and implementation of the annual budget process.Demonstrates effective interpersonal and communication skills, both verbally and in writing.Demonstrates close attention to detail.Excellent analytical, troubleshooting, organizational, and planning skills.Demonstrated experience with leading and supervising others.Ability to administer Firm policies and procedures.Ability to handle multiple projects and shifting priorities.Ability to handle sensitive matters and maintain confidentiality.Ability to organize and prioritize work and delegate effectivelyAbility to work well in a demanding and fast-paced environment.Ability to work well independently as well as effectively within a team.Ability to use discretion and exercise independent and sound judgment.Flexibility to travel.Flexibility to adjust hours and work the hours necessary to meet operating and business needs.Education and ExperienceBachelor's degree in Computer Science, IT Management or related field or equivalent work experience.Minimum of five years of supervisory experience in technology related environment.Culture & Life at SkaddenWhat makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion, equity and drawing on the strength of a wide spectrum of diverse talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and professional staff.BenefitsThe overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.Competitive salaries and year-end discretionary bonuses.Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.Generous paid time off.Paid leave options, including parental.In-classroom, remote, and on-demand learning and professional development opportunities.Robust well-being classes and programs.Opportunities to give back and make an impact in local communities.For further details, please visit: starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.Salary Details$150,000 - $170,000EEO StatementSkadden is an Equal Opportunity Employer. It adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor including, but not necessarily limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.Applicants who require an accommodation during the application process should contact Winnie Feng at (212) ###-####.Skadden EEO and Affirmative Action PolicySkadden EEO and Affirmative Action PolicyApplicants Have Rights Under Federal Employment LawApplicants Have Rights Under Federal Employment LawIn accordance with the Transparency in Coverage Rule,click here to review machine-readable files made available by UnitedHealthcare:Transparency in CoverageSkadden is an Equal Opportunity Employer. It adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor including, but not necessarily limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.Skadden EEO and Affirmative Action Policy: Have Rights Under Federal Employment Law: Salary: 150000.00 Maximum Salary: 170000.00 Salary Unit: Yearly