What can we offer you?Apart from job satisfaction, we can offer you:
HEALTH- Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA)
YOURSELF- Paid time off policy including holidaysand sick time
- Internal growth and development programs & trainings
WEALTH- 401(k) program, life & accident insurance and disability insurance
Key Responsibilities:- Provide first & second Help Desk support to end users on a variety of issues and identify, research and resolve technical problems.
- Monitor helpdesk line and ticket system, log service requests, and handle or distribute service requests.
- Troubleshoot and identify sources of hardware/software issues; take corrective action Repair computer systems, peripherals, printers, and other related IT devices. Assist with researching new products and Collaborate with IT infrastructure team on new implementations or technical troubleshooting
- Maintain and control asset and inventory listings company-wide Facilitate healthy communication and departmental relationships
- Maintain and control technology-related documentation, technical materials, and publications Manage software registrations, warranty and support agreement information.
- Work with hardware and software vendors to troubleshoot technical issues. Perform administrative and assume project responsibilities as assigned
Experience:- Minimum of 2 to 5 years' experience supporting business class hardware and software
- Should have hands on experience Microsoft 365, Active Directory and Troubleshooting
- Excellent organization and communication skills, written and verbal (For example, able to communicate technical issues to non-technical people)
- Strong understanding of Microsoft operating systems and productivity software such as Word, Excel and Outlook
- Basic understanding of Virtualization technologies Multi-tasking capabilities, negotiates conflicts, troubleshoots
Education:- Bachelor's degree in computer technology, or equivalent combination of training and experience