Location: Fayetteville,NC, USA
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Closing Date:
11/22/2024
Type of Position:
IT Support
Workstudy Position:
No
Job Type:
Regular
Work Shift:
Day Shift (United States of America)
Sponsorship Available:
No
Institution Name:
University of Arkansas, Fayetteville
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.###.####.
Department:
Technology Support
Department's Website:
Summary of Job Duties:
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
Responds to technical requests that are primarily submitted using a Help Desk ticketing system, e-mail, and/or phone.
Maintains records by documenting hardware and software changes and revisions; and is responsible for the technology and facility-related setup for the Global Campus meeting rooms.
Ensures information technology (IT) support services to end users in support of institutional technology operation.
Completes procurements, installations, configurations, repairs and modifications of various technology hardware, software and associated components under general supervision.
Identifies, troubleshoots, resolves and/or escalates basic and more complex data, network connectivity, client/server processes and application issues according to established policies and procedures.
Maintains operational functions of technology systems to ensure appropriate integration, compatibility and functionality according to established user requirements.
Serves as a point of contact for individuals and groups providing standard-level organizational information about technological resources and addressing their needs.
Facilitates individual and group end user trainings, answers questions and provides information specific to non-routine and more complex information technology end user products and services.
This position also acts as a backup to the building support specialist for basic building duties and securing the building at the end of the business day. This is not a remote position.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:
Minimum Qualifications:
* Bachelor's degree in computer science, computer applications, mathematics, or a related field from an accredited institution of higher education
* At least one year of experience in computer support
OR
* Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting
* At least five years of experience in computer support
Preferred Qualifications:
* Customer Service experience
* Experience solving intricate technical problems
* Experience using an IT Help Desk ticket tracking system
* Experience in Systems Administration
* Experience in hardware and software lifecycles and procurement
Knowledge, Skills & Abilities:
* Excellent interpersonal and customer service skills
* Ability to communicate effectively and efficiently
* Ability to troubleshoot, diagnose and solve computer-related issues
* Ability to work collaboratively in a fast-paced environment
Additional Information:
Salary Information:
$43,923 - $46,000
Required Documents to Apply:
Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume
Optional Documents:
Proof of Veteran Status
Recruitment Contact Information:
Nina Reich
HR Coordinator
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Pre-employment Screening Requirements:
Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry
The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:
N/A
Frequent Physical Activity:
Repetitive Motion, Standing
Occasional Physical Activity:
Crawling, Crouching, Grasping, Kneeling, Lifting, Pulling, Pushing, Reaching, Standing, Stooping
Benefits Eligible:
Yes