Job Type Full-time Description GCI Residential is a leading multifamily real estate company dedicated to creating exceptional places to live and work. GCI focuses on the ground-up development, construction, and management of multifamily projects in high growth markets located in Ohio, Michigan, North Carolina, South Carolina, Florida, and Tennessee. We are currently seeking a Technology Support Specialist to join the team at our Charlotte, NC regional office. We believe in fostering a culture of growth, collaboration, and excellence, where every team member plays a crucial role in our success. The Technology Support Specialist will be responsible for deploying, troubleshooting, supporting and repairing the equipment that supports our operations and facilities across our multifamily residential portfolio. Essential Functions
- Manages the help desk function by providing telephone, in-person and online support to end-users (largely MS Office)
- Answers incoming support calls and emails
- Troubleshoots issues via phone
- Logs tickets - reports issues and resolutions
- Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication
- Maintains all voice and data communications systems including verification of proper functioning of devices
- Reports issues to providers / vendors
- Maintains network copiers/printers/scanners
- Sets and updates hardware
- Loads appropriate software packages such as operating systems, networking components and office applications
- Updates employee website, wiki/knowledge base, and other employee resources
- Assists in developing and administering a comprehensive technology policy
- Works with Technology Support Manager on special projects
- Performs other duties as assigned
Requirements Experience/Education
- Associate or Bachelor Degree in IT-related field
- 2+ years of relevant experience
- Preferred experience with MRI (or similar property management software)
Required Skills
- Ability to handle multiple duties simultaneously
- Demonstrates ability to prioritize conflicting demands
- Maintains confidentiality
- Autonomous
- Works with minimal supervision
- Excellent verbal and written communication skills
- Microsoft Excel, Outlook, and Word
- Detail oriented
Still Undecided?
- We are names not numbers. We have an exceptional company culture that encourages innovation and empowers all team members to act as leaders by providing the opportunities, training, and tools to achieve a successful and meaningful career.
- We offer a comprehensive compensation package including paid vacation and holidays, optional health/vision/dental, 401(k) plan, and life insurance.
- We are dedicated to our employees by providing a world-class work environment with potential for growth and advancement in the industry.
- We care personally through our GCI Connects program by teaming up with local and national charities and participating in events throughout the year.