Technology Support Technician I
: Job Details :

**72685BR**

**Auto req ID:**

72685BR

**Department:**

24092 - KH IT Infrastructure

**Job Description:**

Technology Support Technician I to provide enterprise-level customer service. You will diagnose and troubleshoot software and hardware problems. Responsibilities include monitoring and resolving network issues, configuring operating systems, using remote desktop connections to provide immediate support for Health Care IT systems, achieving 80% or higher first contact resolution, and quality assurance scores of 90% or higher. To be qualified for this role, you should hold an associates degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Citrix or similar certification is a plus. A+ certification required or within 6 months of hire. If you're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we'd like to meet you.

**Buffalo,NY**

**Location:**

Larkin Bldg @ Exchange Street

**Recruiter:**

Jimmy Boy DeLa Cruz

**Minimum or Preferred Qualifications:**

AA - Associate of Arts Information Technology or relevant field required. BA - Bachelor of Arts Information Technology or relevant field preferred. 1 year of experience in IT Support preferred. IT skills assessment based on CompTIA A+ required. COMP TIA A+ within 6 months of hire required. Prior experience supporting a hospital, health system or care network a plus. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

**Status:**

Full Time

**Shift:**

Days

**Scheduled Work Hours:**

6:30a-2:30p; 7a-3p; 7:30a-3:30p; 8a-4p; 8:30a-4:30p; 9a-5p; 10a-6p

**Salary Range:**

$18.42-$27.62 per hour *Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.*

**Grade:**

7

**Position:**

Technology Support Technician I

**Union Code:**

00 - Non Union

**Bi-Weekly Hours:**

75

**Weekend/ Holiday Requirement:**

Weekend and/or Holiday Scheduling Required

Equal Opportunity Employer

Kaleida Health is committed to diversity and believes our workforce is strengthened by the inclusion of and respect for our differences.

Kaleida Health is an equal opportunity and affirmative action employer. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, citizenship status, creed, gender, gender identity or expression, sexual orientation, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for or perform your job.