FORT VALLEY STATE UNIVERSITY (FVSU), a state and land-grant institution of the University System of Georgia, invites applications for the position of Technology Support Technician I (Temporary/Part-Time). Fort Valley State University, the only 1890 land-grant university in Georgia, is a comprehensive institution that provides an education to over 2,800 students including graduate students. The university is located in the town of Fort Valley in Peach County, the original site of the state's peach industry. Its 1,365-acre (5.52 km2) campus is Georgia's second-largest public university in area. Fort Valley State University is an affirmative action, equal opportunity institution and does not discriminate against applicants, students, or employees on the basis of race, gender, ethnicity, national origin, sexual orientation, religion, age, disability, or marital or veteran status. JOB SUMMARY: This position is responsible for providing technical (hardware and software) support to the entire university community. ESSENTIAL DUTIES/RESPONSIBILITIES:
- Answers the IT technical support phone line and creates work orders for users.
- Works with users to resolve specific issues such as logging into a computer/network, resetting passwords, etc.
- Responds to basic application support questions, and general questions from users.
- Checks hardware in/out that is on loan to users; logs information into inventory tracking system.
- Creates documentation for end user to aid in user support.
- Performs related duties as assigned.
KNOWLEDGE AND SKILLS
- Knowledge of university policies and procedures.
- Knowledge of computers and job-related software programs.
- Knowledge of computer hardware, software, and peripheral equipment installation.
- General knowledge of information technology for classroom use.
- General knowledge of Windows and Mac operating systems.
- Skill with Microsoft Office for Windows and Apple.
- Skill in decision making and problem solving.
- Skill in oral and written communication.
- Skill in customer service.
MINIMUM QUALIFICATIONS:
- High School diploma.
- One year of related experience required.
- Customer Service attitude and experience.
PREFERRED QUALIFICCATIONS
- Certifications such as A+, Net+
- Formalized Helpdesk Training
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