Why take a Help Desk Technician role with this organization?- Vital role providing hands-on tech support and infrastructure management across a two-school district
- Direct involvement with students, staff, and faculty to ensure smooth daily operations of district technology
- Growth potential through exposure to network and systems management in a dynamic educational environment
What will the Help Desk Technician do?- Serve as the primary tech support contact for faculty, staff, and students across the district
- Handle repairs, troubleshooting, and problem-solving for Chromebooks, laptops, projectors, displays, and other district technology
- Organize and address ticketing requests through a Tech Bar and provide in-person support as needed
- Manage Active Directory, support Google Workspace, and handle device imaging, setup, and maintenance
- Transport tech equipment between schools and assist with technology planning and initiatives
What the company needs in a Help Desk Technician candidate?- Experience with Google Workspace for Education, Chrome OS, and Windows OS
- Knowledge of IP networking (DNS/DHCP), VLANs, switches, and wireless access points
- Strong organizational, communication, and problem-solving skills for managing tickets and interacting with the school community
- Certifications in A+, Network+, or Microsoft preferred, but not required
- Bachelor's degree preferred; minimum one year of tech support experience in a relevant environment
- Ability to pass a background check (including fingerprinting) for safe interaction with the student population
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