Location: Bethpage,NY, USA
Lightpath is one of the largest competitive local exchange carriers in the tri-state area. Weown and operate our infrastructure from the ground up by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath's continued focus on network excellence and a customer first service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.
Job SummaryThe Lead Hosted Activation Technician performs the provisioning and activation of new Hosted subscribers, services and features on the Metaswitch VoIP platforms including moves, adds, changes, and disconnects. The Lead Hosted Activation Technician is expected to lead, mentor, and motivate less experienced Hosted Technicians and is the technical lead for any issues prior to escalation to Advanced Services and Management. The Lead Tech also supports the Switch Manager by accepting escalations, drafting process and assuming designated responsibilities as requested by the Switch Manager.
ResponsibilitiesPREFFERED:
Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $85,000- $100,000/year. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience.