Aspire's Telecommunications Customer Service Representatives act as a direct liaison between the client and customer. They will also provide product and service information, resolve emerging problems with efficiency and professionalism, and facilitate the enrollment process. The best Telecommunications Customer Service Representatives are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Telecommunications Customer Service Representatives can put themselves in their customer's shoes and advocate for them when necessary.
Telecommunications Customer Service Representative Responsibilities:
- Provide customer support to new and existing customer accounts
- Identify and assess customers' needs to achieve satisfaction and ensure long-term customer retention
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Deliver quality product presentations and answer questions with honesty and transparency
- Work with customers and the sales team to process all sales orders on a daily basis
- Meet personal and customer service sales metrics and evaluate performance on a weekly basis
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
- Keep records of customer interactions and transactions in accordance with the company confidentiality mandates