Location: Falls Church,VA, USA
Tuvli is looking for a VTC Technician to work in Falls Church, VA. To join our team of outstanding professionals, apply today!
Responsibilities
* Researches, analyzes, develops, and tests communications systems and equipment, including but not limited to networks, data links, VTC audio and video connections. Scheduling, troubleshooting and facilitation of video and audio conferences.
* Prepares procedural documentation.
* Responsible for documenting procedures and developing SOP's.
* Provide user training to include one-on-one training as required.
* Develop strong communications and working relationships with other support teams
Qualifications
* Associate degree or 2 years of equivalent relevant professional experience.
* Additional training, certification, and/or years of experience may be substituted in lieu of a degree.
* Experience with Microsoft Windows 10; MS Office applications including Outlook, Teams and SharePoint.
* Ability to organize, prioritize and meet deadlines while actively documenting all work performed via designated ticketing system (ServiceNow preferred).
* Team player.
* Outstanding Customer Service skills.
* Excellent verbal and written communication skills.
* Self-starter requiring minimal supervision.
* Able to take proactive measures to prevent problems rather than reactive by nature