Salary : $43,450.10 Annually Location : 120 Henry Parkway McDonough, GA Job Type: Full-time Job Number: 00235 Cluster: NO CLUSTER Department: SHERIFF - ADMIN Opening Date: 11/20/2024 Closing Date: 12/4/2024 11:59 PM Eastern Description The purpose of this position is to answer and respond to emergency and non-emergency calls, perform administrative functions, respond to calls assistance and information from the general public via the telephone and walk-ins, and dispatch deputies as necessary. Examples of Duties
- Provides customer service by phone or in person; answers emergency and non-emergency phone calls or serves walk-in customers; explains policies and procedures; responds to requests for records and information in compliance with established rules and regulation; and collects and processes a variety of fees according to area assignment.
- Relays information to appropriate emergency response units or agencies; obtains information concerning the nature and location of incidents; enters information and appropriate codes into dispatch system; provides lifesaving and pre-arrival instructions to callers in emergency situations; and advises supervisor of all priority calls.
- Dispatches deputies and emergency personnel to incident locations and provides appropriate information concerning nature and location; maintains radio contact with deputies; and remains available to callers while units are in route as necessary.
- Conducts research utilizing Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) databases as requested; provides Deputies with information on license and criminal history checks for wanted persons involved in criminal activities.
- Performs administrative functions and data entry; enters and maintains protective orders, warrants, and other items in database for Henry County Sheriff's department, Police Departments, and Courts; enters wanted persons, stolen vehicles, stolen items, and other information into GCIC and NCIC; maintains computer log and other electronic or manually kept records concerning all calls and incidents; completes necessary paperwork for support functions.
- Assists with other miscellaneous duties within the Sheriff's Office; conducts background checks and criminal histories as requested for organizations, churches, schools, and the public; assists with other requests as appropriate; and maintains cleanliness/orderliness of work area.
- Processes a variety of documentation associated with department/division operations, within designated timeframes, and per established procedures; receives and reviews various documentation; reviews, completes, processes, forwards, or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
- Operates a personal computer to enter, retrieve, review, or modify data, utilizing Microsoft Office, Police Central, GETS, LEMS Portal, GCIC/NCIC, word processing, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.
- Communicates with GBI, FBI, local, and state law enforcement agencies, City and County Courts, supervisor, other County employees, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
- Performs other related duties as assigned.
Minimum QualificationsEducation and Experience: Requires a High School diploma or equivalent and one (1) year of related experience in emergency dispatching, or equivalent combination of education and experience. Licenses or Certifications: Must possess and maintain a valid Georgia driver's license. Must possess and maintain GCIC Certification. Special Requirements: None. Knowledge, Skill, Abilities/ Supplemental InformationKnowledge, Skills, and Abilities:
- Knowledge of local government operations, law enforcement related programs, policies and plans, and modern office practices and procedures.
- Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
- Skill in the use of computers and software applications related to the essential functions of the job.
- Skill in effective communication, both verbally and in writing.
- Ability to meet and deal with employees and the public in an effective and courteous manner.
- Ability to get along with others and work effectively with the public and co-workers.
- Ability to work flexible hours, including evening meetings.
- Ability to multi-task and work within deadlines.
- Ability to deal with confidential and sensitive matters.
- Ability to work with and process payments for accounts within the budget and department.
- Ability to use computers for data entry, word processing, and accounting purposes.
- Ability to operate a copying machine.
PHYSICAL DEMANDS The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires mental acuity including the ability to make rational decisions through sound logic and deductive processes, the ability to express ideas by means of the spoken word and have close visual acuity. WORK ENVIRONMENT Work is performed in a relatively safe, and secure work environment. Henry County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities to perform the primary job functions described in this job description. Henry County encourages both prospective and current employees to discuss potential accommodations with the employer. Henry County will comply with all applicable federal regulations and Henry County's insurance requirements governing workplace anti-drug and alcohol programs. Henry County employees shall be subject to the provisions of the Drug-Free Workplace Act of 1988.