Telecommunications Operator
: Job Details :

Responsible for answering and connecting all incoming organization calls to the requested areas. Transfers clinical and support staff calls to desired destinations for continuity of patient care. Obtains additional and/or relevant information from callers to determine appropriate call destinations. Operates as a key member of the emergency management process. Dispatching teams in a clear, accurate, and calm manner to respond to emergencies. Functions as an after-hour care representative for clinical offices. Takes messages for both urgent and non-urgent matters and dispatching them as requested by individual offices.Minimum Education* High School Diploma or equivalent.Minimum Work Experience* 2 years of experience in a customer service, retail, or other fast-based business environment.* Prior call center experience preferred.Required Skills, Knowledge, and Abilities* Demonstrated excellent verbal communication skills including active listening.* Demonstrated strong reading comprehension, spelling, and grammar skills.* Ability to handle high call volume professionally, efficiently and confidentially.* Good organization, prioritization skills and attention to detail* Demonstrated ability to adapt swiftly to changing priorities.* Demonstrated ability to remain calm during emergency situations.* Proficient in Microsoft Suite (Word, Excel, Outlook, SharePoint, etc)Pay Range: $15.34 - $22.77COMPETITIVE DIFFERENTIALS RATES* $4.25 - Evenings* $8.00 - Nights* $4.75 - Weekends#PM24PIdb4f81ca8327-37395-#######2