Location: Buzzards Bay,MA, USA
Position Summary:
The Telecommunicator is responsible for all duties that are associated with our regional emergency communications center. Telecommunicators are tasked with monitoring a variety of radio channels and telephone lines, processing emergency and non-emergency calls for service,and performing ministerial duties relative to public-safety communications.
Supervision Received:
Receives general direction and oversight from the Director of Emergency Communications and the Assistant Director of Emergency Communications in performing duties in accordance with all best practices and established guidelines.
Duties and Responsibilities:
Responsible for management and proper operation of all equipment and systems associated with our regional emergency communications center.
Monitors and processes all calls for service received through our regional emergency communications center in accordance with dispatch standards and standard operating procedures and Massachusetts regulation 560 CMR 5.00.
Performs all associated duties in a timely and efficient manner.
Ensures complete, accurate, and timely call-creation in our CAD system when applicable.
Accurately documents all matters related to the position as they occur.
Participates in all training required of the Telecommunicator position.
Assists in the training of new telecommunicators, 9-1-1 call takers, and CMED operators upon qualification as needed.
Reviews all applicable policies and procedures of the agency on a schedule set forth by the Director of Emergency Communications or Assistant Director of Emergency Communications.
Complies with all policies and procedures associated with the regional emergency communications center and the Barnstable County Sheriff's Office.
Observes the chain of command and following all lawful orders of superiors.
Conducts themselves at all times, in a professional, courteous and ethical manner befitting an employee of this agency.
Ability to work well with others, teamwork is the cornerstone in the delivery of emergency services in the Communications Division.
Actively participates in shift coverage for any vacancy that may occur, this may include forced overtime.
Performs all duties related to the position of CMED operator and 9-1-1 call taker as needed.
Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee in this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Competencies:
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Working knowledge of dispatch terminology and codes.
Advanced computer skills.
Excellent typing skills.
Organized with strong attention to detail.
Ability to maintain good attendance.
Excellent interpersonal skills.
Ability to prioritize and problem solve in a high-stress environment.
Ability to exercise discretion and good judgement and to handle confidential information.
Ability to multitask in a high-stress environment.
A High School Diploma or equivalent certificate is required.
CPR and First Responder certification is required. Certifications can be obtained through on-the-job training(s).
APCO-PST1 certification is required.
A minimum of years (1) years of experience in public safety dispatching or call taking is preferred.
APCO-EMD certification is preferred but not required.
Or equivalent education and experience.