Telehealth Nurse (RN) (In Office Role)
: Job Details :

As a Telehealth Nurse you are responsible for contact with program patients and assessing any barriers that may be present for successful initiation and completion of therapy. The Telehealth Nurse will play an active role with each patient from the first point of patient program enrollment and throughout treatment to facilitate a timely and successful patient experience.A typical day in the life of a Telehealth Nurse will include the following:The responsibilities include, but are not limited to the following:Serve as a consistent resource throughout the continuum of program services, which includes identifying barriers to therapy and helping the patient understand and navigate such barriers.Serve as an educator who possesses knowledge and practical experience about clinical treatments and the strong emotions and financial implications associated with a new diagnosis, living with a chronic medical condition or life-threatening condition.Have primary goals that include:Enable patients by providing them with information and education about:their prescribed therapy and course of treatment, fairly balanced with benefits and known side effects per manufacturer product informationproper administration and dosing of prescribed therapycalling and working with the patient's insurance payer to determine coverage benefits, anticipated out-of-pocket costs associated with their therapy and resources for financial assistance, where applicable based upon needs communicated by the patientsupport to help better manage the stress involved in their diagnosis.Empower the patient to participate in their personal care process by triaging the patient to support for other non-program needs such as social or other intervention programs.Reporting of Adverse Events/ Product Complaint received in accordance with SOP and good manufacturer practicesOther duties as assigned by managementThis job might be for you if (must have requirements of the role):Successful candidates possess the following personal attributes:Clinical nursing experience with demonstrated competence in educating and managing patients with a new diagnosis or chronic medical conditionKnowledge about clinical aspects of the relevant disease state, including protocol therapy and common prescribing algorithmsGeneral computer skillsAble to adapt to changing work assignmentsBe service oriented and anticipate, recognize and meet the needs of othersExcellent interpersonal skills required, with specific ability to communicate effectively with patients, family members, and physiciansAbility to multitask effectivelyAbility to recognize emotions and their effectsSureness about self-worth and capabilitiesManage disruptive impulsesMaintain standards of honesty and integrityTake responsibility for performanceBe adaptable and handle change with flexibilityBe innovative and open to new ideasAchievement driven; constantly striving to improve or to meet a standard of excellenceAlign with the goals of the group or organization and communicate effectively within the groupReady to take initiative and act on opportunitiesBe optimistic and pursue goals persistently despite obstacles and setbacksRequirements:Registered Nurse licensed in the state of Indiana or Kentucky.2-3 years of nursing experience with relevant disease state experience preferred.Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus.Case management or Clinical Trial Nurse experience, a plus.Bachelor's degree preferred.All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19.We are located in Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year)Physical Demands & Work Environment:This job is in office and operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.This position requires our nurses to be available for inbound phone calls as a part of their role and make outbound calls as necessary.Although very minimal, flexibility to travel as needed is preferred.Our nurses work a rotating schedule between the hours of 8 am to 11 pm Monday-Friday.Due to investment in program specific training, candidates are expected to maintain role for a minimum of 6 months, or within a client-facing role, prior to being considered eligible for lateral or promotion level move. PharmaCord is committed to creating a strong company culture that values collaboration, employee development, and promotion from within. Exceptions will be reviewed on a case-by-case basis to assess business need and service impact.Once you land this position, you'll get to enjoy:Our Benefits & PerksCompany paid Short-term Disability (STD)Increased competitive 401(k) company match up to 4%Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employeesPharmaCord has not increased healthcare premiums in the past 4 yearsConcierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)Wellness discounts of up to $260 per year for participation in wellness programAnnual HSA employer contributionCompany paid and voluntary Life Insurance optionsVoluntary Life, AD&D and Long-Term Disability InsurancesPaid Parental Leave of AbsenceWellness and Employee Assistance ProgramsPTO benefits, flex days and paid holidaysEmployee Referral ProgramAmbassador ProgramTuition reimbursement program up to $5,000 per yearCompetitive Compensation & Flexible WorkingCompetitive starting pay ratesYearly merit increasesToll reimbursement program (valued at $678.60 per year)This role may be eligible for a hybrid schedule (50% in office, 50% remote). To qualify for a hybrid schedule, you are required to work a minimum of 6 months on-site at our headquarters location. You must show you've successfully completed training, are in good performance and attendance standing, and are consistently meeting KPI's as outlined within the program business rules.Multiple shift options between 8 AM and 11 PM Monday - FridayA Career You'll LoveWorking for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021Work for a company that values diversity and makes deliberate efforts to create in inclusive workplaceOpportunities for advancement with a company that supports personal and professional growthA challenging, stimulating work environment that encourages new ideasExposure to many learning and development opportunitiesPlaying a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experienceOur new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.At PharmaCord, we don't just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19. PharmaCord is unable to sponsor employees at this time.Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!