Telehealth Triage Nurse
: Job Details :

175345 This position is eligible for a $5,000 sign-on bonus *Once fully trained (6 months to 1 year) option to be remote* Summary Purpose: Triages or manages symptom-based encounters with a patient over the phone or video, utilizing evidence-based triage protocols. Decreases unnecessary visits to physicians, APP's, and the emergency room and provides information for self-care. Uses excellent communication and information-gathering skills to determine the best course of action for the patient with appropriate disposition. Deals with the entire spectrum, from healthy patients to the acute and chronically ill. Telehealth triage nursing is based on the six-step nursing process: nursing assessment, diagnosis, goal/outcome identification, planning, implementation, and evaluation. Interventions commonly applied by the Triage Nurse are as follows: identifying and clarifying patient needs; conducting health education; promoting patient advocacy and self-efficacy; and assisting the patient to navigate the health care system. Duties and Responsibilities: Accepts telephone calls from patients with varying levels of acuity and types of medical concerns. Promotes clear and coherent verbal communication following an appropriate line of questioning. Utilizes the electronic medical record to access and review patient records, step through triage protocols to review possible conditions, relatable signs and symptoms, and evidence-based treatments, and facilitate next steps which could include scheduling a clinic appointment. Provides clear health information, assistance with medication refills as needed, thorough patient education, recommendation for use of over-the-counter medications as appropriate, and recommendations for the next steps to take. Evaluates the significance of the patient's concern, determine if emergency care is needed, if a medical appointment should be made, or if the concern should be reported to the appropriate physician. Works for first call resolution of patient's concern or need as appropriate. Completes Transitional Care Management telephone encounters for post hospital patients. Functions independently in a fast-paced environment. Education Must be a graduate of a School of Nursing, BSN preferred. Must complete general orientation. Licensure/CertificationMust have a current, active RN license and currently hold a compact license or apply for the Nurse Licensure Compact as a part of the hiring process. ExperienceMinimum of five years' experience as a registered nurse. Previous emergency department or telephone triage experience is desired for this role. Experience in use of computers – hardware and software, and use of an electronic medical record. Other Qualifications Critical thinking skills. Ability to determine the problem or patient need through conversation with a patient. Superior verbal communication skills are essential. Ability to communicate in a clear, concise, courteous and professional manner, exhibit quality vocal skills through speech rate, volume, enunciation and pronunciation. Strong assessment skills and excellent clinical judgement. Crisis intervention skills. Ability to remain calm in high-stress situations. Teaching ability. Typing and computer ability to keep track of information gathered during the telephone conversation, ability to type 40 wpm with 98% accuracy, document precisely in a concise manner. Demonstrates the ability to work independently and learn applications relevant to the position. Strong organizational skills and attention to detail. Ability to successfully function in a fast paced, service-oriented environment. []( []( []( []( []( Be your best. Be a Parkview nurse. You wanted to help others, so you chose a career in nursing. Now choose the health system that can help you be your best — Parkview. We're the healthcare leader in northeast Indiana, with 10 hospitals, Magnet status and everything you need to launch or grow a great career in nursing. Our team, comprised of over 13,000 co-workers, is dedicated to improving the health and inspiring the well-being of individuals and families in communities throughout northeast Indiana and northwest Ohio. Great compensation and benefits. At Parkview, we provide a Total Rewards program that includes great compensation and benefits, a work/life balance and learning opportunities to enhance your career and personal life.* Compensation – Great compensation package, sign-on bonus (Up to $40,000 for critical needs areas), relocation bonus* Benefits – Competitive benefit discounts and plan flexibility through Signature Care PPO network, Parkview Employee Assistance Program, Parkview Workplace WellnessTuition Assistance – If you want to go back to school, whether for personal or professional reasons, Parkview wants to help. We offer tuition assistance to any eligible co-worker after just six months of continuous employment with Parkview.Student Loan Payback Program – Have large student loans to pay back? As a Parkview nurse, you're eligible to receive student loan payback dollars from Parkview.[Nursing Residency Program]( - At Parkview we offer an environment focused on personal and professional growth, while supporting our nurses as they transition from student to professional nurse. Our Nurse Residency Program is designed to give you the confidence and skills you need to grow a successful career, providing excellent care to every person, every day. Creative employment opportunities. [Parkview Travel Program]( – We understand there are many seasons in life, and your career should reflect your desire to grow when and where it's right for you. That's why our Travel RN program offers assignments lasting three to nine months, giving you the opportunity to expand your career while also providing the flexibility you desire.[Parkview RN Hotel Program]( – We know the thought of relocating to a new community can be a hard decision. Parkview offers lodging assistance to RNs who live over 50 mile from their Parkview hospital location – allowing you to see what it's like to be part of our team before relocating to northeast Indiana. A culture that just feels right. At Parkview, we are known for our quality of care, innovation and collaboration among all care team members. Our culture can be seen and felt when walking through our front door and continues into the clinical care areas and administrative offices. Our nurses and leadership display shared values, friendliness, genuine compassion and a dedication to providing excellent care to every person, every day. But this caring continues beyond our doors as well. As a mission-driven, not-for-profit health system, Parkview also gives back to the community. Each year, we sponsor numerous outreach initiatives to address the health priorities of our region. Because at Parkview, we believe in better – not just for patients, but for the entire community.