Location: Indiana,PA, USA
S&T Support Center: 2416 Philadelphia Street, Indiana, PA 15701Mahoning: 539 West Mahoning Street, Punxsutawney, PA 15767Work Days and Expected Hours:Monday - Friday: 7:00 AM - 7:00 PMSaturday: 8:00 AM - 3:00 PMSunday: 10:00 AM - 3:00 PM(Must be flexible around department hours)Function : Assumes responsibility for ensuring all external and internal customer telephone inquiries and research requests are satisfied in a timely, courteous, and professional manner. Supports Branch Network to allow focus on In-Branch customers.Duties and Responsibilities:Ensures the satisfactory handling of internal or customer related telephone inquiries or service-related problems by performing the following functions:Promptly responding to customer/internal inquiries in a courteous and professional manner to ensure complete customer satisfaction.Providing accurate product knowledge and service information to assist personnel in their duties.Providing professional written correspondence to customers when necessary.Answers incoming customer service calls including, but not limited to:Inquiries regarding deposit and loan accounts.Account maintenance requests, including change of address, check ordering, related/unrelated account transfers, and stop payments.Closing debit cards, ordering new debit cards, raising and lowering debit card limits, adding travel notes, removing fraud exclusion, and removing VAU.Online and mobile banking inquiries, including enrolling new users, registering computers, unlocking accounts, online statements, and BillPay issues.Utilizing Financial Intelligence Group standards to detect suspicious callers and activity.Identifies and addresses customer needs by recommending applicable products and services.Assists the Branch Administration Department by reporting quality service concerns.Uses appropriate Customer Service/Sales Software to streamline processes.Makes infrequent outbound telemarketing calls.Refers customers with opening a deposit and/or loan account over the telephone to a Personal Banker.Recognizes opportunities to meet needs resulting in new accounts and leads.Assists Manager/Solution Center Service with operational procedures.Encourages the sales process within the Solution Center Service.Assists in training new departmental employees.Demonstrates a strong ability to work independently and as a team player.May act as shift lead during evening and weekend hours.Assumes additional duties as required.Physical DemandsOperates a keypad device 99% of the day. Requires the use of manual dexterity skills for typing on a frequent basis, up to 60% of the business day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.EducationRequires a high school diploma or equivalent basic academic education.ExperienceRequires one to two years general business experience.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesSalary Range: $15.00 - $24.04#J-18808-Ljbffr