Telephone Officer - Ballykelly
: Job Details :

Telephone Officer - Ballykelly

* Londonderry, County Londonderry

* Up to 12.59 per hour

* Posted October 29, 2024

We are currently recruiting for AO's for our client based in Ballykelly . The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: 4th November

Rate of pay: 12.59

Duration: 51 weeks

Hours of work: Full time 37 Hours per week

The contracted hours are 8am - 8pm Monday - Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 - 5.00 Monday to Friday.

No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.

Key Responsibilities:

* Answer calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.

* Work collaboratively towards delivering and promoting resilience and ability to work in a pressurised telephony environment

* Excellent verbal and written communication skills

* Ability to build rapport with colleagues and customers

* Ability to work within and contribute to a team environment

* Ability to work accurately within set deadlines and to achieve targets

* Basic IT skills with an aptitude for learning new systems

* Organised with good time management skills

Essential Criteria applicants must have:

* five GCSE/GCE passes (at A, B or C) with Maths and English

* Proof will be required at the first stage of registration. Without this we cannot take your application forward.

RecCoBelfast