Location: Pittsburgh,PA, USA
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ANCC Magnet Recognized UPMC Passavant is currently hiring a part-time Telephone Operator to support the McCandless Location. Salary will be determined based upon education and experience.
Shift Details:
+ Part-time hours, 20 hours per week
+ Primarily mid shift
+ Operational hours between 6a - 11p
+ Rotating weekends and holidays.
+ Shifts will be further discussed during the interview.
**Responsibilities:**
+ May train new operators.
+ May be required to do system data entry on request.
+ Provide service to multiple answering service clients utilizing individualized protocols.
+ Process appropriate emergency code or STAT page.
+ Initiate voice pages when required.
+ Provide Physician on call information to requesting individuals.
+ Use required phrasing at all times when answering telephone calls.
+ Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
+ Determine callers requirements (extension desired, information requested, etc.) and transfer call.
+ Provide status report on any page in progress to the individual requesting the page.
+ High school graduate or equivalent.
+ 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
+ Must be able to work all shifts, 7 days a week.
+ Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). **Licensure, Certifications, and Clearances:**
+ Act 34
**UPMC is an Equal Opportunity Employer/Disability/Veteran**