Telephone Operator
: Job Details :


Telephone Operator

UPMC

Location: Greenville,PA, USA

Date: 2024-11-23T08:42:38Z

Job Description:

**UPMC Horizon- Greenville is seeking a Flex Full-Time Telephone Operator to support our facility! We are seeking a candidate with exceptional customer service experience, prior experience directing calls, and knowledge of medical terminology is a plus!**

**The schedule for this approximately 28 to 40-hour per week position will be all shifts to include midnights so candidates must be willing to work any and all shifts. Weekends and holidays will be required on a rotating schedule with no on-call or travel.**

**Purpose:**

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

**Responsibilities:**

+ May train new operators.

+ May be required to do system data entry on request.

+ Provide service to multiple answering service clients utilizing individualized protocols.

+ Process appropriate emergency code or STAT page.

+ Initiate voice pages when required.

+ Provide Physician on call information to requesting individuals.

+ Use required phrasing at all times when answering telephone calls.

+ Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

+ Determine callers' requirements (extension desired, information requested, etc.) and transfer call.

+ Provide status report on any page in progress to the individual requesting the page.

High school graduate or equivalent.

1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

**Licensure, Certifications, and Clearances:**

+ Act 34

**UPMC is an Equal Opportunity Employer/Disability/Veteran**

Apply Now!

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