Location: Greenville,PA, USA
**UPMC Horizon- Greenville is seeking a Flex Full-Time Telephone Operator to support our facility! We are seeking a candidate with exceptional customer service experience, prior experience directing calls, and knowledge of medical terminology is a plus!**
**The schedule for this approximately 28 to 40-hour per week position will be all shifts to include midnights so candidates must be willing to work any and all shifts. Weekends and holidays will be required on a rotating schedule with no on-call or travel.**
**Purpose:**
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.
**Responsibilities:**
+ May train new operators.
+ May be required to do system data entry on request.
+ Provide service to multiple answering service clients utilizing individualized protocols.
+ Process appropriate emergency code or STAT page.
+ Initiate voice pages when required.
+ Provide Physician on call information to requesting individuals.
+ Use required phrasing at all times when answering telephone calls.
+ Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
+ Determine callers' requirements (extension desired, information requested, etc.) and transfer call.
+ Provide status report on any page in progress to the individual requesting the page.
High school graduate or equivalent.
1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
Must be able to work all shifts, 7 days a week. Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
**Licensure, Certifications, and Clearances:**
+ Act 34
**UPMC is an Equal Opportunity Employer/Disability/Veteran**