Location: Savannah,TN, USA
FLSA Employment Status: Nonexempt/Hourly
JOB SUMMARY
Provides telephone services for the public and internal customers. Will provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Reporting Structure: Reports to the Supervisor of Registration
MINIMUM QUALIFICATION REQUIREMENTS
Education
High School Diploma or GED Equivalent
Work Experience
Previous work in a hospital customer service role.
CORE COMPETENCIES
Mission, Vision
Core Values
Standards of Conduct
AIDET/Organizational Expectations
Safety
Quality
Flexibility
Customer Service
Diversity and Inclusion
Finance
Abuse and Neglect of Adult Patient
Abuse and Neglect of Pediatric Patient
Acute Coronary Syndrome/Chest Pain Protocols
Biohazard Waste
CC Hand Hygiene
JOB SPECIFIC CORE COMPETENCIES
Department Specific Specialty Area
Courteous, efficient telephone manner; prompt routing of calls.
Prompt and responsible forwarding of messages.
Pleasant reception of visitors.
Accurate, careful typing (emphasis on accuracy, not speed).
Legible handwriting.
Ability to follow through on work assignments.
ESSENTIAL FUNCTIONS
Answers telephone and routes calls promptly
Interrupts busy lines if an emergency warrants.
Keeps records of calls placed and received, and of related toll charges.
Listens to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Monitors automated systems for placing collect calls and intervene for a callers needing assistance.
Observes signal lights on switchboards, and dial or press buttons to make connections.
Offers special assistance to persons such as those who are unable to dial or who are in emergency situations.
Operates telephone switchboards and systems to advance and complete connections, including those for local, long distance, and pay telephone, mobile, person-to-person, and emergency calls.
Provides relay service for hearing-impaired users.
Sets up conference calls in different locations and time zones.
Checks mailbox daily; receives, sorts, and promptly distributes mail.
Operates copier and other administrative duties as assigned.
Answers patient questions in person and by telephone regarding billing statements, hospital directions, and census.
Balances daily deposit, cash drawer, credit card transactions, and posting report daily.
Takes phone calls and answers any questions from departments or vendors in regards to invoice payments.
OTHER DUTIES
Performs other related tasks and special projects as required.
PHYSICAL DEMANDS
This job operates in a professional office environment. This role routinely uses standard office equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Must be able to see with corrective eye wear
Must be able to hear clearly with assistance
May be exposed to infectious and contagious diseases
May be in contact with patients under a variety of circumstances
Able to handle emergency or crisis situations
May be occasionally subject to irregular work hours
May be required to wear protective equipment as necessary
Ability to pass all required health and other screening tests including random and reasonable suspicion drug screens.
PHYSICAL ABILITIES AND REQUIREMENTS
Activity
Occasionally (1-33%)
Frequently (34% to 66%)
Continuously (67% to 100%)
Sitting
X
Walking
X
Standing
X
Bending
X
Squatting
X
Climbing
X
Kneeling
X
Twisting
X
Lifting
X
Carrying
X
Pushing
X