Location: Altoona,PA, USA
**Purpose:**
Under direct supervision, serves as the main point of contact with the public and all hospital departments in routine emergencies.
**Responsibilities:**
+ May train new operators.
+ May be required to do system data entry on request.
+ Provide service to multiple answering service clients utilizing individualized protocols.
+ Process appropriate emergency code or STAT page.
+ Initiate voice pages when required.
+ Provide Physician on-call information to requesting individuals.
+ Use required phrasing at all times when answering telephone calls.
+ Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
+ Determine the caller's requirements (extension desired, information requested, etc.) and transfer the call.
+ Provide a status report on any page in progress to the individual requesting the page.
+ High School Diploma or GED required.
+ 1 year of experience answering and processing calls through an automated phone system or 1 year of customer service experience.
+ Must be able to work all shifts, 7 days a week.
+ Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). **Licensure, Certifications, and Clearances:**
+ Act 34
**UPMC is an Equal Opportunity Employer/Disability/Veteran**