Location: Harrisburg,PA, USA
Join our team of Life Changers!
UPMC is hiring a Full-Time, Telephone Operator to support the office in Harrisburg.
This call center is busy as it receives a high volume of emergency calls daily.
Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude.
Ability to multi-task while answering phones is a must.
Shift is 7:00am-3:30pm
Working every 3rd holiday and weekend is required.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
**Responsibilities:**
+ May train new operators.
+ May be required to do system data entry on request.
+ Provide service to multiple answering service clients utilizing individualized protocols.
+ Process appropriate emergency code or STAT page.
+ Initiate voice pages when required.
+ Provide Physician on call information to requesting individuals.
+ Use required phrasing at all times when answering telephone calls.
+ Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
+ Determine callers requirements (extension desired, information requested, etc.) and transfer call.
+ Provide status report on any page in progress to the individual requesting the page.
+ High school graduate or equivalent.
+ 1 year of experience answering and processing calls through automated phone system
+ or 1 year of customer service experience.
+ Must be able to work all shifts, 7 days a week.
+ Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). **Licensure, Certifications, and Clearances:**
+ Act 34
**UPMC is an Equal Opportunity Employer/Disability/Veteran**