TELEPHONE OPERATOR
: Job Details :


TELEPHONE OPERATOR

State of Rhode Island

Location: Providence,RI, USA

Date: 2024-12-14T08:32:20Z

Job Description:

Class Definition

GENERAL STATEMENT OF DUTIES: To operate a central telephone control console or a private branch exchange switchboard; to perform routine clerical and related tasks connected therewith; and to do related work as required.

SUPERVISION RECEIVED: Instructions are received in detail at the beginning of the work; work is reviewed for prompt, cheerful, accurate performance.

SUPERVISION EXERCISED: May instruct temporary relief operators in the operation of the equipment.

Illustrative Examples of Work Performed

To operate a central telephone control console or a private branch exchange switchboard.

To answer telephone inquiries.

To make local connections and as required, to transfer calls from one line to another.

To place and complete long distance calls.

To follow up calls, and trace persons desired, upon request.

To keep records of incoming and outgoing telephone calls; to interpret calls to numbers which have been changed and to direct the caller to the proper number.

To receive callers and announce them by telephone.

To give out authorized information regarding the activities of the agency.

In some cases, to perform simple clerical tasks when not occupied at the switchboard; to check and reconcile telephone bills.

To do related work as required.

Required Qualifications for Appointment

KNOWLEDGES, SKILLS AND CAPACITIES: A working knowledge of telephone switchboard or control console operation; the ability to keep records of toll calls and telegrams and to reconcile telephone bills; the ability to follow written or oral directions; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education: Such as may have been gained through: graduation from a senior high school; and

Experience: Such as may have been gained through: employment as an operator of a private branch exchange switchboard, console or call director.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Supplemental Information

Ability to remain calm during an emergency situation.

Ability to monitor emergency alarm panels.

Part time position. 28 hours per week.

Hours are 8:00pm-8:00am. Two 12 hour rotating shifts and one 4 hour rotating shift.

Pre-Employment Requirements for all candidates to receive a position at ESH or RISPH is the proof of immunity against:

Measles, Mumps and Rubella (MMR)

Varicella (Chickenpox),

Tetanus, Diphtheria and Pertussis (Tdap),

Hepatitis B titers,

Tuberculin Skin Test (TST)

#CNAJobs #AllNurseJobs

Please contact Employee Health Clinic within 2 business days of accepting the position. The Employee Health Office at the Eleanor Slater Hospital is open 7:00 AM to 3:00 PM Monday through Friday at:

Cranston Ph: (401) ###-#### Fax:462-1683

Zambarano Ph: (401) ###-#### Fax: 567-4003

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at

Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

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Are you a member of LIUNA Local 808 at Zambarano? (You must answer this question correctly to be considered based on your union affiliation. If you fail to answer this question correctly, you will not be entitled to be considered based on contractual provisions.)

* Yes

* No

Required Question

Agency State of Rhode Island

Address One Capitol Hill

Providence, Rhode Island, 02908

Website

Apply Now!

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