Location: New York,NY, USA
About NYC Health + Hospitals:
Empower Every New Yorker Without Exception to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description:
SUMMARY OF DUTIES AND RESPONSIBILITIES:
This position is responsible for supervising the Telephonic Financial Counseling Team, which is responsible for screening uninsured or underinsured patients and enrolling them in health insurance coverage or financial assistance over the phone through inbound or outbound calls or other referral pathways. The primary responsibility is to oversee the day to day operations of the team including monitoring the flow of both inbound and outbound calls by the Telephonic Financial Counselors, identifying and troubleshooting issues, monitoring key indicators, and completing monthly reports.
General tasks and responsibilities will include:
Minimum Qualifications:
1. A Master s degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling; and
2. Two (2) years of full-time experience in medically-oriented health care and medical support systems environment, one (1) year of which included experience in an administrative or supervisory capacity in such occupations as physical, occupational, inhalation, speech and audiology therapy or as Medical/Laboratory Technologist, Microbiologist (various specialties), Chemist (biochemist), Radiation and X-Ray Technician; or two (2) years of responsible level experience in business management systems or general administration including one (1) year in a supervisory or administrative capacity; or
3. A Baccalaureate degree from an accredited college or university in disciplines listed in 1 above; and
4. Three (3) years of full-time experience, as described in 2 above, including two (2) years of experience in an administrative or supervisory capacity in occupations, as listed in 2 above; or
5. A satisfactory equivalent combination of education, training and/or experience.
Note: Certification or licensure may be required.
Department Preferences
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NYC Health and Hospitals offers a competitive benefits package that includes: