At First Bank, we focus our employment efforts on people from our communities. Members from our communities understand our customer's unique needs. It is another way we give back by providing them the opportunity to work hard, better themselves, and craft a career. We offer competitive benefits to our employees that meet their physical, emotional and financial needs to include:
- 401k plan for full-time employees
- Paid time off
- Paid disability days
- Company-paid basic life, long term disability and employee assistance program (EAP)
- Employee Stock Ownership Plan (ESOP)
- Cash bonus - paid annually when requirements are met. Requirements include community service and attendance at evening quarterly meetings
- Medical, dental and vision plans
Reports to: Branch Manager Essential Duties and Responsibilities:
- Follows and incorporates First Bank's Core Values and established policies and procedures.
- Provides excellent service to customers, both in lobby and on the telephone.
- Responsible for efficient and prompt customer transactions.
- Receive checking and savings deposits, verify cash and endorsements, receive proper identification for cash bank and issue receipts of deposits.
- Cash checks upon proper verification.
- Process checking and savings withdrawals.
- Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
- Identify counterfeit currency
- Issue cashier's checks. Cash or Deposit U.S. Savings Bonds.
- Accepts loan payments, verify payment amount and issue receipts.
- Properly supply teller station with forms and supplies, etc.
- Close accounts when requested.
- Follow procedures for dormant accounts
- Balance cash drawer and recyclers daily.
- Ensure end of day is processed and batches are closed out in CSPI.
- Remove full bags of coin from the coin machine and roll coin.
- Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
- Refer customers to proper department for issues that cannot be resolved at teller line.
- Counts, checks and packages coins and currency.
- Promotes and explains other Bank services such as consumer and mortgage loans, IRA's, certificates of deposit, safe deposit boxes, traveler's checks and money orders.
- Performs other duties as assigned to contribute to the overall operation and profitability of the Bank.
- Completes all mandatory compliance-related training within required deadlines and participates in any additional training assignments.
- Maintains regular and reliable attendance.
- Represents the Bank in the community through good customer relations.
Requirements Qualifications/Requirements:
- Excellent interpersonal/customer service skills
- Knowledge of Bank products and services
- Proficient in use of standard office equipment and computer.
- Good communication skills.
- Knowledge of Bank loan and investment products
- Mathematical aptitude
- Ability to work well under pressure in a fast-paced environment
- Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction and Bank exposure to loss or fraud.
- Knowledge of various federal regulations, including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act.
- Tact and diplomacy in working with staff and flexibility and ability to multi-task
- Good organizational and time management skills.
Education/Training/Experience:
- High school diploma or GED required.
- Cash handling or sales experience preferred.
- Prior Customer Service experience preferred.
We are an equal opportunity employer who is always interested in qualified candidates who are committed to unsurpassed customer service.