ESSENTIAL DUTIES AND RESPONSIBILITIES:Relationship Building
- Exhibit consistent relationship building including, but not limited to:
- Prepare for various customer interactions
- Build rapport
- Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
- Match customer needs to Seacoast Bank products and services
- Confidently and proficiently explain Seacoast Bank products and services to customers
- Proven ability to create and enhance relationships based on customer needs
- Ask for referrals from new and existing customers
- Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
- Respond promptly to customer needs and requests for service.
- Quickly seek out appropriate people in more complex financial matters.
- Able to balance business needs with customer requests while managing potential risk to bank.
- Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
- Participate in community, charitable or civic events.
- Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
- Develop an introductory understanding of consumer deposit and lending products and processes.
- Develop proficiencies in outbound calling process.
- Develop skills to identify referral opportunities with internal business partners.
- Observe presentations regarding banking products/services through networking events.
- Develop a strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Operations
- Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
- Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets. Assists in remediating audit / scorecard / QC deficiencies.
- Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed.
- Balance cash drawer daily and monitors own work for accuracy.
- Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
- Adhere to Seacoast Bank's Code of Conduct.
- Follow all safety and security procedures.
- May be assigned vault responsibilities.
EDUCATION and/or EXPERIENCE:
- High School diploma or equivalent required.
- Minimum of 6 months cash handling experience required.
- Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
- Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
- Demonstrate excellent communication (written and verbal) and interpersonal skills.
- Able to work independently and exercise a high degree of initiative.
- PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)