SUMMARYUnder general supervision, but conforming to established policies and procedures, employee operates a teller's window by providing prompt, efficient, and accurate customer service functions while representing the Bank in a courteous and professional manner. The goal is to provide the customer with excellent service so that the customer continues to use the bank for all his or her financial needs.ESSENTIAL FUNCTIONS
- Provides courteous and professional customer service.
- Accepts deposits and cashes checks to customer's accounts.
- Cross-sells the Bank's services and products.
- Accepts loan payments and safe deposit box rental payments.
- Admits customers to safe deposit boxes.
- Answer customers inquires and gives balances.
- Balances transactions at end of day and verifies cash totals.
- Cross trains in other areas of Banking Center to provide backup when needed.
- Perform duties as defined in the Bank Secrecy Act/Anti-Money Laundering Program.
- Performs other duties as assigned by management.
POSITION SPECIFIC COMPETENCIES
- Professionalism- Represents the company with the highest standards of professionalism. Exceptional in terms of honesty, integrity, confidentiality, deportment, and dress.
- Productivity- Consistently produces a very high volume of work. Uses company time and resources extremely optimally and meets schedules and deadlines.
- Attendance- Minimal number of absences [excluding vacation and legally required leave] regardless of reason. Also includes the number of times tardy for work or returning from lunches and breaks.
- Attention to Detail- Accuracy and attention to detail are exceptional. Assignments are completed carefully and in full accordance with specific instructions. Exceptional quality standards are maintained in the recording of numerical data and organizational information. Grammar, spelling, and punctuation are flawless.
REQUIRED EDUCATION, EXPERIENCE AND SKILLS
- High School Diploma or GED required.
- One-year previous teller experience is preferred. Six months cash handling experience in retail/sales required.
- Knowledge of financial software is plus.
- Excellent Communication and Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees required.
- Excellent Organizational and Time Management Skills
- Attention to Detail
- Computer Literacy
- Successful completion of all teller training and any other assigned compliance training.
- General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
- Regular contact with general public.
- May require travel to other offices to provide assistance and / or attend meetings. Also, travel for seminars and training may be required.
- Requires lifting of heavy coins which involves short distance movement of coin bags, which may weigh as much as 50 lbs.
- Position requires standing, stooping, kneeling, squatting, and sitting. Must be able to stand for long periods of time.
- Receiving currency from all sources could cause exposure to slightly unclean environment.
- Must be capable of operating all types of office equipment including computer, copy machine, scanner, fax, and telephone.
- Lobby environment requires professional demeanor and appearance. In the instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate before, during or after, to ensure business continuity.
EQUIPMENT USED: Computer, telephone, fax machine, scanner, copier, printer, encoderSUPERVISORY REQUIREMENTS: NoneThe requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.