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Hello,Increase your chances of an interview by reading the following overview of this role before making an application. Please review below the job posting template: Innova Solutions is immediately hiring for a Administrative AssistantPosition type: Full Time/ContractLocation: Sprinfield MA Duration : 12 Months plus contract(possible converted into Full Time) As a Administrative Assistant you will:Job Title: General Administrative SpecialistMember Experience Assistant (MEA) is to welcome members and potential members to our organization across several channels of communication. These channels can include in person at our reception desk, on our teller line, over the phone, via email or in our chat platform. MES's are tasked with resolution of day-to-day questions presented by our membership that can include basic account information, product questions, help with gaining accessibility to our services and other routine matters that our members need assistance with. MEA's must provide peace of mind and show empathy while delivering the excellent member service at every opportunity. The MEA must always abide by the Credit Union's policies and procedures and protect member information with high sensitivity and ensure that calls are escalated appropriately and with the proper sense of urgency to provide resolution to our members concerns and requests.At MMFCU, we rely on our MEA's to maintain a detailed knowledge of what each department and team member handles on a regular basis so that they can route calls and member requests appropriately. Additionally, we count on out MEA's to uphold our values while providing excellent member service with a ready to serve and positive attitude consistently. MEA's are evaluated and cross trained in other service areas, including the teller line, to allow them to grow in their position and have a significant impact on our success with delivering a memorable service experience.Skills: Our ExpectationsAll MMFCU employees are expected to arrive for their shift on time daily with a positive outlook, professional appearance and ready to serve our membership while supporting the Credit Union Vision.• Attend annual compliance training and maintain a working knowledge of all policy, procedures and regulations that impact their position, especially the Bank Secrecy Act.• Adhere to established policies, procedures, and regulations and remain updated on changes by reading email, messaging, and attending meetings and trainings as scheduled.• MMFCU MEA's must utilize the resources provided in product knowledge brochures, emails from leadership, the MMFCU website and internal Product Knowledge Libraries to maintain a working knowledge of what MMFCU offers its membership, key stakeholders, and subject matter experts in each area and how our departments work together to provide an excellent experience across all channels. This internal expertise is critical to a MEA's ability to accurately answer questions, suggest products and services to meet member needs and connect staff with members in a timely fashion providing solutions to everyday routine and complex issues that may arise within our business.• MEA's engage our members and potential members in conversation to identify sales and service opportunities based on current relationships and potential for new memberships in the existing member's household.• MEA's must consistently educate and cross sell MMFCU products and services appropriately.• MEA's must educate visitors regarding MMFCU qualifications for membership, participate in welcoming and onboarding new members and impact the growth of the Credit Union. This may be in the office or on campus during events.• MEA's are responsible for ensuring that issues are resolved and that members receive follow ups appropriately and within determined turnaround times.• MEA's function as a backup teller as needed and must adhere to all cash handling and negotiable instrument procedures and policies in a teller capacity when working on the teller line.Keywords:Education: • GED or High School Diploma.• 6 to 12 months of cash handling experience.• Trustworthy, diplomatic, and professional with a strong understanding of excellent service standards.• Strong understanding of confidentiality in a financial setting.• Working knowledge of phone systems, basic banking products and services, protection of identifiable information and professional attire and presentation.Skills and Experience:Required Skills:CREDIT UNIONBSACASH HANDLINGCLERICAL Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you!Sumit VermaAssociate – Recruitment...@innovasolutions.com 952-###-#### PAY RANGE AND BENEFITS:Pay Range*: $20 per hour on W2*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)ClearlyRated® Client Diamond Award Winner (2020)One of the Largest Certified MBE Companies in the NMSDC Network (2022)Advanced Tier Services partner with AWS and Gold with MS Website: Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any otherstatus protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at ...@innovasolutions.com or (770) ###-####. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.