DescriptionAre you looking for an organization that values your experience? Are you a skilled customer service professional ready to take your career to the next level? If so, keep reading! Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace SIX years in a row. Being part of TFCU will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike. This is a high visibility/high member contact position, thus providing world-class service is essential. Responsibilities include processing and posting members' financial transactions, providing account information and cross-selling services and products to meet the member's needs, performing clerical and / or administrative duties, and providing backup support to other staff within the branch as needed. JOB SPECIFIC DUTIES
- Greet and welcome members and visitors to the credit union in a courteous, professional, and timely manner.
- Process member transactions, including deposits, withdrawals, and loan payments; sell cashier's checks, and traveler's checks to members; transfer amounts from member accounts as directed while ensuring compliance with Federal laws, State law, and Credit Union policies and procedures.
- Posts transactions to member accounts and maintains member records.
- Balance cash drawers daily and periodically.
- Research and resolve discrepancies and report discrepancies to the supervisor. Assist in balancing the ATM and other cash dispensers.
- Review credit union products and services based on member needs which are obtained by reviewing the member's profile.
- Actively cross-sell products and services in order to enhance the Member experience.
- Maintain up-to-date and comprehensive knowledge of all credit union products and services, State and Federal regulations that are applicable to the transactions performed in the cashier/teller area, and cross-sell opportunities.
- Achieve personal referral and sales goals by proactively identifying referral opportunities utilizing the fundamentals of sales and profiling skills. Actively participate in Sales Promotions and campaigns.
- Provide members with general and/or specific information related to credit union products or services.
- Alert branch management or Security of any suspicious activity regarding transactions including forgery, theft, fraud, kiting, etc.
- Complete Currency Transaction Reports (CTR) and Suspicious Activity Reports (SAR) and other regulatory compliance documentation as
- Ensures that work area and equipment are clean, secure, and well maintained in accordance with Credit Union policies and procedures.
- In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments.
- Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending, and Credit Card Act.
- Comply with all TFCU policies and procedures to ensure compliance with such regulations.
- Performs other duties as required with or without accommodation.
We offer Excellent Benefits such as:
- Medical, Dental and Vision Insurance
- Retirement Profit Sharing 401K Plan
- Accident, Cancer and Hospital Indemnity Plan
- Prepaid Legal
- Voluntary Life Insurance
- Pet Discount Program
- Paid Time Off/ 11 Paid Holidays
- And so much More!
RequirementsQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- An individual in this position is required to interact regularly with all credit union members, shared services members, employees, and external insurance vendors; therefore outstanding interpersonal skills are a must.
- Ability to read and interpret documents such as procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively with members or employees of the organization.
- Ability to add, subtract, multiple and divide in all measure, using whole numbers, common fractions, and decimals.
- Ability to apply good business sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations
- Ability to meet deadlines in an organized and timely fashion.
- Ability to work independently, with minimal supervision at times.
- Ability display initiative and flexibility
- A willingness to adhere to organizational policies and objectives;
- Participate in teamwork, as well as, the willingness and ability to learn new tasks and duties within a changing environment.
Education and/or Experience
- High School Diploma or general education equivalent.
- A minimum of 2 years of banking/credit union experience in a teller role is preferred.
- Strong Knowledge of Credit Union product offerings as well as all services provided.
- Basic working knowledge of computers (MS Office, Outlook, Word and Excel)
- Proficient with written and oral communication skills.
- Written skills to include email etiquette.