SCOPE: The primary responsibilities of this position are to help service customers with the paying and receiving functions of the bank including answering customer questions and addressing their concerns to deepen customer relationships and attract additional customers. AREA OF RESPONSIBILITY:Transaction Processing
- Records customer transactions and issues receipts
- Balances daily transactions and reports discrepancies to the Head Teller
- Processes checks and cash, following the specified procedures
- Orders money supply for the bank, and counts incoming cash
- Places holds on accounts, processes change orders and accepts loan payments
- Regulates automated teller machines and night depository
- Balances cash drawer at the end of the shift, reporting any discrepancies to the Head Teller
Customer Service
- Promotes and informs customers of the bank's products and services
- Answers customer questions
COMPETENCIES:Communicating
- Communicates in a straightforward and assertive fashion
- Updates relevant people with timely information
- Listens carefully to what others are saying
- Respects and considers all opinions, even counter-opinions
Demonstrating Integrity
- Assumes responsibility for mistakes and failures
- Demonstrates consistency between what is said and what is done
- Behaves according to sound ethical and legal standards
Working with Others
- Is respectful of others
- Balances individual goals with team goals
- Builds and maintains productive relationships with people throughout the organization
Adapting to Change
- Maintains composure in frustrating situations
- Demonstrations flexibility in working with others
- Adapts to help others adapt to change
Client Service
- Effectively responds to customer needs
- Answers customer questions and fully addresses their concerns
- Quickly and practically solves customer's problems
- Demonstrates appropriate discretion; keeps confidential information private
Representing the Bank
- Demonstrates good interpersonal communication and presentation skills
- Manages difficult customer situations and treats others with respect
- Maintains a neat and professional appearance
Professional Excellence
- Demonstrates a consistently high level of professional judgment
- Provides customers with accurate and reliable financial information
- Demonstrates strong customer service and communication skills
- Maintains independent and objectivity in carrying out job responsibilities
JOB KNOWLEDGE:
- General business and financial knowledge
- Teller job knowledge
- Knowledge of department-related financial services regulations and compliance
- Knowledge of fraud: prevention and detection
- Knowledge of the company's products, services and policies
COMPLIANCE All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Bank's compliance policies and procedures. SUPERVISORY RESPONSIBILITIES This position does not require supervisory responsibilities. WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. POSITION TYPE This is a full-time position. Days and hours of work are Monday through Friday, 8:30am to 5pm. This position regularly requires long hours and frequent weekend work. TRAVEL Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EDUCATION AND OTHER REQUIREMENTS:
- Prefer a high school degree or equivalent.
- 1-2 years experience in a related position preferred.
- This job requires skills needed in a typical office environment. This includes computer skills, communication skills, as well as utilization of office equipment.
- Must have the dexterity to count money.
- Must be able to lift at least 30 lbs.
- Must be able to sit or stand for an extended period of time.