COMPANY OVERVIEWTwo Rivers Financial Group, Inc., through our wholly owned subsidiaries of Two Rivers Bank & Trust and Lee County Bank, offers financial solutions encompassing banking and wealth management services with locations in Ankeny, Burlington, Coralville, Davenport, Des Moines, Keokuk, Fort Madison, Mediapolis, Mount Pleasant, Urbandale, West Burlington, and West Point, Iowa.We are not only committed to providing excellent customer service and financial expertise, but Two Rivers is also extremely passionate about volunteering and investing in the communities we serve.Two Rivers is confident you will find opportunities and rewards with our company - whether you are a seasoned financial service professional or someone looking to begin a new career.Surround yourself with innovative solutions and empowered coworkers.Come join the Two Rivers Team!POSITION PURPOSEThis position is responsible for a variety of customer service duties while receiving and paying out monies in varying forms, maintaining accurate records of all transactions, and providing the highest quality of customer service. EDUCATION AND WORK EXPERIENCE
- High School Diploma or Equivalent Preferred
- Cash Handling Experience
- Customer Service Experience
SKILLS AND QUALIFICATIONS
- General PC and peripherals.
- Prior work experience in Microsoft Word and Outlook is preferred.
- 10-key skills preferred.
- Basic math skills.
- Exceptional customer service skills including written and verbal.
- Exceptional relationship building skills.
- Motivated, accurate and detail oriented.
- Ability to maintain high degree of discretion and confidentiality.
- Professional appearance and demeanor.
- Performs all transactions within the confines of all State and Federal laws and Company policies and procedures.
- Ability to learn, follow and maintain company-provided ongoing education concerning various compliance requirements.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
- Always represents Bank in a professional and positive manner.Ensures a positive interaction with customers and non-customers while performing routine financial transactions.
- Gains and uses every opportunity to grow personal knowledge of banking products and services.
- Performs duties in accordance with Bank policy and procedure.Ensures that the highest standards of operational excellence.
- Proactively recognizes and reacts to cross-selling opportunities by referring customers to appropriate products/services and/or to appropriate personnel and divisions.Recognizes customer needs based on conversation and provides solutions.Provides enhanced information about various bank products and services.Sells appropriate financial products and services to maximize sales and fee income.
- Actively participates in community events to demonstrate support for the Two Rivers culture.
- Demonstrates proficiency in managing customer relationships.
- Processes all deposit, savings and loan transactions including complex transactions (i.e. Holds, CTRs, stop payments, overdrawn accounts, statement or transaction errors, account closing etc.)
- Routinely balances transactions and verifies cash totals without variances.
- Completes various customer service forms and functions.
- Completes various branch operation duties such as Branch Capture, processing night drop and mail transactions, ATM balancing, opening and closing duties etc.
- Identifies potentially fraudulent activity to help prevent loss to the Bank and our Customers.
SCHEDULE/TRAVEL/STATUS
- In-Branch Position (Non-Remote)
- Bank reserves the right to move/relocate Teller on a temporary and/or permanent basis to any location within the Market based on staffing need.
- Some Travel Required Between Branches
- Non-Exempt
NOTICEThis job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. Two Rivers reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. Two Rivers shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.BENEFITS:
- Competitive Compensation
- Comprehensive Healthcare
- 401K Retirement Plan
- Employee Stock Ownership Plan
- Life & AD&D Insurance
- Long Term Disability Plan
- Paid Time Off (PTO)
- Paid Holidays
- Paid Volunteer Hours
- Professional Development and Advancement Opportunities
- Employee Assistance Program
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)