ScheduleMon - Fri 8:30 - 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 - 3:30 (40 hours)What You'll DoSummary/Objective: Contribute to DCU's Success Sharing and business goals by identifying members' needs, providing quality service, and helping members achieve their financial goals. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing.
- Understand and explain all DCU products and services. Complete member requests including plastic card instant issuance and providing notary services.
- Assist branch management and Team Leader with the vault, cash management and branch audits when necessary.
- Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships, educating and cross sell appropriate products and services and advising members of self-service options.
- Provide in-branch training for new tellers.
- Authority to process supervisor overrides on teller transactions.
- Temporarily support branch staffing by providing team leader coverage when necessary.
- Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
- May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
- Continuously identify and submit efficiency and process improvement ideas.
- Perform other job-related duties as assigned.
What You'll NeedEducation and Experience Requirements:
- High School Diploma or equivalent
- Prior cash handling experience
- Previous customer service experience preferred
Additional Eligibility Requirements:
- Verbal communication skills
- Technical skills (Windows, Microsoft Office)
- 1 year of related experience
- Bilingual skills a plus
What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ...@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. #INDHI Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)