As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy - which includes our team members. BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU. To learn more visit becu.org/careers. PAY RANGE The Target Pay Range for this position is $20.19-$22.88 hourly. The full Pay Range is $20.20-$27.07 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here. IMPACT YOU'LL MAKE: BECU is opening a new Neighborhood Financial Center in Tacoma, WA and we're seeking a Teller to enhance our member experience. Join us in making a positive impact in the community! The Teller role at our Pierce County Financial Center plays a crucial part in providing quality service to our members. With your excellent member service skills and knowledge of credit union policies and procedures, you will ensure that all teller transactions are conducted accurately, professionally, and in a timely manner, making a lasting impression on our members' banking experience. By applying to this requisition, you have expressed interest in working in a Neighborhood Financial Center within the Flagship District. The Financial Center you are applying to: Pierce County Financial Center Training will take place in Tukwila Financial Center until the Pierce County Financial Center opens in Q1. 5-Week Paid Training Schedule: •Monday-Friday 9:00 AM - 5:00 PM After Training Schedule: •Monday-Friday 8:30am-6:30pm •Rotational Saturday's 8:45am-1:30pm WHAT YOU'LL DO:
- Member Advantage Program: Ensure that every interaction with the members reflects our commitment to exceptional service and values.
- Information Protection Program: Uphold the highest standards of performance and information security in all aspects of your role.
- Member Services: Address member needs promptly and effectively, demonstrating a proactive and helpful approach. Guarantee that all members receive the attention and care they deserve, resolving any concerns or complaints promptly and effectively.
- Transaction Management: Handle transactions in a reliable and member-centric manner, understanding and meeting individual needs.
- Regulatory Requirements: Uphold compliance with regulations to ensure the security of member transactions and activities.
- Remote Services: Educate members about our remote services, enhancing their banking experience and convenience.
- Quality Improvement: Share your expertise and insights to support the learning and development of new team members. Additionally, actively identify opportunities to enhance processes and procedures for the benefit of the team and our members.
- Community Engagement: Contribute to building new member relationships and promoting our credit union within the community, actively engaging in sales and service activities.
- Professional Growth: Take part in coaching, job shadowing, mentoring, and training to continuously enhance your performance and skills.
- Effective Communication: Foster collaboration and information exchange to ensure that all team members work cohesively toward the Credit Union's goals.
- Perform additional duties as assigned: Be prepared to step in and contribute to various tasks and projects as needed.
WHAT YOU'LL GAIN - Community time off: This could mean paid time off specifically designated for volunteering or participating in community service activities.
- Work-life balance: Policies and practices that support employees in balancing their professional responsibilities with personal activities and commitments.
- Assisting the community with financial wellness: This could involve financial education programs or access to financial planning resources.
QUALIFICATIONS: Minimum Qualifications: - High school diploma or GED.
- Minimum of one year of customer service experience.
Desired Qualifications: - Teller or cash handling experience.
- Strong attention to detail and accuracy in handling transactions.
- Experience in promoting and selling financial products or services.
- Knowledge of regulatory requirements related to financial transactions.
- Successful completion of in-house teller training program.
- Proficient math skills, with the ability to process account transactions accurately.
- Good verbal and written communication skills.
- Good interpersonal skills to ensure professional handling of member concerns.
- Ability to work independently and as a team member, using discretion and sound judgment.
- Additional hours as necessary to accomplish objectives and goals.
EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.