Location: Dallas,TX, USA
Position SummaryA Teller Operations Specialist provides superior quality customer service and a positive banking experience for customers. A Teller processes transactions including cashing checks, receiving and processing deposits and withdrawals, making transfers, balancing teller drawer and other assistance as requested. They ensure accurate and timely processing of transaction in accordance with established teller policies and procedures.Principal Duties and Responsibilities Operate and maintains a cash drawer including posting deposits, withdrawals, transfers, loan payments and cashing checks. Maintain accurate details of each transaction. Prepare daily general ledger entries. Perform vault functions, as necessary. Assist with daily balancing of coin machine. Assist customers/potential customers with account or product inquiries. Balance teller drawer, verify accuracy of posted transactions. Promote the bank's products and services; consistently cross-sell bank products at every opportunity. Make a concentrated effort to solve customer problems. Promote and maintain positive relations with all contacts, customers and potential customers.Other Responsibilities Support and promote the Bank vision, mission and core values, organizational structure and policies and procedures. Must have excellent analysis, observation and decision-making skills. Individual should be able to work under high pressure situations and a stressful atmosphere and then should remain composed. Comply with federal and state regulations as well as all established Bank policies and procedures. Other duties as assigned.Qualifications, Education and Experience Requirements A self-starting individual who possesses the following skills: High School Diploma or G.E.D. and at least six (6) months prior experience in the retail industry. At least six (6) months of cash handling experience Strong customer relations and interpersonal skills are essential. Skills should include typing, PC, 10-key calculator, and ability to handle large quantities of currency. Good problem-solving skills and solid decision making, effective communication, prioritization and organization of work activities. Mental concentration is necessary for handling frequent interruptions and working in a fast-paced environment. Position can be mentally and physically stressful, requires standing for most of the work day, and requires lifting, carrying, or moving heavy boxes or bags of currency and coin weighing up to 25 pounds. Must be able to work flexible hours as scheduled Monday through Saturday. Must be able to be physically present in the Bank to perform job duties. Texas Regional Bank is an Equal Opportunity Employer.